Richie
Christchurch,CAN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
IT Technician
Smart Mobile Ltd.
11.2021 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participate in training to maintain technical expertise and proficiency in applicable equipment.
- Troubleshoot systems to determine appropriate resolution for reported problems with usage.
- Installed, set up, and repaired devices and system components.
- Answered normal and after-hours service calls.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Sales Consultant Representative
Noel Leeming
03.2021 - 11.2021
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Placed orders and answered customer questions in-person, through email and оvег phопе to maximize customer issues.
- Monitored customer order process and addressed customer issues.
- Improved overall customer purchasing experiences to promote steady revenue.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Stayed up to date on company products and services to support sales objectives.
Sales Consultant
Smith City
12.2019 - 02.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Listened to customers to understand needs and refer to optimal services.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Handled credit and debit card payment processing to complete purchasing ехреrience.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Priced out products for customers and drew up sales paperwork.
- Worked with fellow sales team members to achieve group targets.
- Placed orders and answered customers' questions in-peгsоп, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Improved overall customer purchasing experiences io promote steady revenue. . Created successful strategies to develop and expand customer sales.
Education
Diploma - Business Management
Linguis
AucklandDiploma - Computer Networking And Telecommunications
Waiariki Institute of Technology
Rotorua, NZSkills
- Customer Needs Assessment
- Sales Strategies
- Customer Relationship Management
- Consultative Sales
- Product Management and pricing
- Post-Sales Support
- Product Merchandising and Distributions
- Resolving Problems and Incidents
- lssue and Resolution Tracking
- Verbal and Written Communication
Timeline
IT Technician
Smart Mobile Ltd.
11.2021 - Current
Sales Consultant Representative
Noel Leeming
03.2021 - 11.2021
Sales Consultant
Smith City
12.2019 - 02.2021
Diploma - Business Management
Linguis
Diploma - Computer Networking And Telecommunications
Waiariki Institute of Technology
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