Rick Abe Galerio
Auckland,Auckland
Summary
Proven team player and efficient multitasker, excelled at McDonald's by enhancing customer satisfaction and loyalty through exceptional service and high-quality beverage preparation. Skilled in problem-solving and time management, significantly contributed to a positive and efficient dining experience without compromising service standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's Fast Food Restaurant
03.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
Education
Bachelor Of Nursing -
Unitec Institute of Technology
Waitakere Campus Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-Solving
Beverage Preparation
Food Preparation
Accomplishments
NEW ZEALAND CERTIFICATE
Under Subpart 2 of Part 5 of the Education and Training Act 2020
Certification
NEW ZEALAND CERTIFICATE
Under Subpart 2 of Part 5 of the Education and Training Act 2020
Food and Beverage Service
with a Strand in Quick Service Restaurants Services Level 3 NZQF 2104
Timeline
Crew Member
McDonald's Fast Food Restaurant
03.2023 - Current
Bachelor Of Nursing -
Unitec Institute of Technology
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