Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricky Herewini

Auckland

Summary


  • Expert retail sales professional offering 5 years experience in retail customer service and retail management. Focused on exceeding sales goals.

  • Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

  • Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.

  • Enthusiastic Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.
  • Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible.
  • Merchandising professional successful at representing consumer tastes and needs in the retail market. Accurately assesses competition and seeks effective ways to boost sales and reinforce client brands.
  • Retail Merchandiser skilled at creatively conceptualizing and building an artistic framework around any given assignment. Pays close attention to detail and creates displays that engage and intrigue.
  • Skillful Retail Merchandiser accomplished in product assembly, material handling and setting displays. Works well independently and as part of dynamic teams.

Overview

19
19
years of professional experience

Work History

Assistant Retail Manager

Briscoe Group
05.2023 - Current
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Implemented strategies focused on increasing store sales and customer satisfaction.
  • Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
  • Supported senior management in implementing and upholding store policies and procedures.
  • Produced regular sales reports, analyzed data and identified areas for improvement.
  • Monitored employee compliance with health and safety regulations, proactively correcting issues.
  • Assisted with wage budget preparation and controlled expenses to meet financial targets set by head office.
  • Coordinated regular staff meetings to address challenges, share successes, and maintain open lines of communication.
  • Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.

Head Store-Person

Briscoe Group
01.2021 - 04.2023
  • Ensured all warehouse personnel were properly trained and certified on equipment, including forklifts and pallet movers.
  • Built and cultivated a lasting rapport with employees, peers, upper management and outside vendors.
  • Enhanced slot control of freight in warehouse by optimising organisation efforts.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Maintained 100% compliance with health and safety regulations, consistently promoting and enforcing safe systems of work across all tasks.
  • Handled day-to-day shipping and receiving, typically overseeing more than 50 consignments per day.
  • Divided and categorised cargo received.
  • Optimised storage areas to maximise access and meet the needs of different types of products with specific weight, size or shape concerns.
  • Minimised product damage, consistently verifying goods were correctly handled and stored to task specifications.
  • Facilitated smooth warehouse operations, managing and maintaining accurate stock records.

Store Refit Supervisor

Briscoe Group
01.2022 - 11.2022
  • Redesigned store layouts to improve customer flow, maximising footfall opportunities.
  • Designed attractive window and floor merchandise displays to increase daily footfall.
  • Implemented and maintained appropriate systems to enable successful planning and scheduling.
  • Studied completed projects to pinpoint opportunities for improvement.
  • Developed creative and innovative visual merchandising solutions to support sales growth.
  • Monitored adherence to company standards for consistent visual merchandising practices.

Storeman

Toll
09.2018 - 12.2020
  • Supported Warehouse Manager in improving operations and resolving issues to deliver top-notch customer service.
  • Monitored multiple databases to keep track of all company inventory.
  • Ensured adherence to Health and Safety regulations for continued company compliance.
  • Analysed departmental documents for appropriate distribution and filing.
  • Carried out loading and unloading of sea and air containers to ensure compliance with relevant MPI and Toll regulations.

Porter

Ecowood Moves
08.2016 - 07.2017
  • Delivered to residential and commercial locations.
  • Trained in packing household goods.
  • Stacking vans and storage units effectively and efficiently.
  • Inspected cargo for count accuracy.
  • Successfully avoided time pick-up and delivery delays by carefully planning best routes.
  • Received pick-ups and delivered them to warehouse.
  • Used manual jack to unload at customer site.
  • Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.
  • Secured cargo for transport, using ropes, blocks, chain, binders, or covers.
  • Managed loading and unloading of personnel and cargo.
  • Manually loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
  • Obtained receipts or signatures for delivered goods and collected payment for services when required.

Picker and Packer

Liberty Wines
11.2014 - 08.2016
  • Received, stored, picked, and shipped goods safely and accurately.
  • Cleaned and maintained the warehouse in compliance with health and safety standards.
  • Verified computations against physical count of stock.
  • Achieved a 100% on-time shipment rate.

Head Store-Person

Briscoe Group
06.2012 - 08.2014
  • Received, stored and shipped goods.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Stacked and transported all stock to storage areas.
  • Built a motivated warehouse team of 4 well trained staff.
  • Cleaned and maintained the warehouse in compliance with health and safety standards.
  • Verified computations against physical count of stock.
  • Operated forklifts safely.

Visual Merchandiser - Refit Team

Briscoe Group
02.2011 - 06.2012
  • Created visual marketing and styled window displays.
  • Assembled promotional displays, including quarter- and full-size point of purchase displays.
  • Led merchandise selection, pricing, planning and marketing.
  • Organised merchandise racks by size, style and colour.
  • Answered customer questions regarding merchandise, department information and pricing.
  • Organised on-site training to educate management and sales staff on benefits and care of product lines.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Rotated manufacturer products as needed.Educated employees on new merchandise during seasonal workshops.

Duty Manager

Briscoe Group
09.2008 - 02.2011
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Supervised and directed all merchandise and shipment processing.
  • Actively pursued personal learning and development opportunities.
  • Worked with the management team to implement the proper division of responsibilities.
  • Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Communicated clear expectations and goals to each team member.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Mentored new sales associates to contribute to the shop’s positive culture.
  • Followed merchandising guidelines to present visually appealing displays.
  • Verified that all customers received receipts for their purchases.
  • Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction.
  • Shared best practices for sales and customer service with other team members to help improve the shop’s efficiency.
  • Welcomed customers into the shop and helped them locate items.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Identified potential shoplifters and alerted management.
  • Alerted customers to upcoming sales events and promotions.
  • Cleaned and organised the shop, including the checkout desk and displays.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Stocked and replenished merchandise according to shop merchandising layouts.
  • Operated a cash register for cash, cheque and credit card transactions with 100% accuracy.

Converter

Carter Holt Harvey
09.2007 - 09.2008
  • Converted cardboard into cardboard boxes, using heavy machinery.
  • Maximized sales by shipping on time and accurately.
  • Operated heavy machinery safely.
  • Reported all equipment failures and malfunctions to supervisor.
  • Swept floors and stored equipment at the end of each shift.
  • Achieved a 100% on-time shipment rate.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.

Store Manager

Authorizied Streetwear
11.2005 - 09.2007
  • Operated a cash register for cash, cheque and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to shop merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organised the shop, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the shop and helped them locate items.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Shared best practices for sales and customer service with other team members to help improve the shop’s efficiency.
  • Used time efficiently when not serving customers, including folding clothes and cleaning changing rooms.
  • Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Followed merchandising guidelines to present visually appealing displays.
  • Mentored new sales associates to contribute to the shop’s positive culture.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Communicated clear expectations and goals to each team member.
  • Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Worked with the management team to implement the proper division of responsibilities.
  • Supervised and directed all merchandise and shipment processing.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Preserved a perfect attendance record for 22 months.

Education

NCEA Level 2 - Math, English, Physical Education, Music, Home Economics, Computer Technology.

Hornby High School
Christchurch, New Zealand
2005

Skills

  • Customer-orientated
  • Consistently meets sales goals
  • Retail sales
  • POS systems knowledge
  • Merchandising
  • Skilled problem solver
  • Employee relations
  • Forklift operation
  • Material handling
  • Fast learner
  • Deadline-driven
  • Perfect attendance record
  • Delivery experience
  • Multitasking proficiency
  • Decision-making capabilities
  • Staff Training and Development
  • Delegation and Supervision
  • Scheduling and Time Management
  • Computer literate
  • Upselling techniques
  • Stocking
  • Motivated team player
  • Mathematical aptitude
  • Organised
  • Innovative
  • Effective communication skills
  • Logistics expert
  • Active listening skills

Timeline

Assistant Retail Manager

Briscoe Group
05.2023 - Current

Store Refit Supervisor

Briscoe Group
01.2022 - 11.2022

Head Store-Person

Briscoe Group
01.2021 - 04.2023

Storeman

Toll
09.2018 - 12.2020

Porter

Ecowood Moves
08.2016 - 07.2017

Picker and Packer

Liberty Wines
11.2014 - 08.2016

Head Store-Person

Briscoe Group
06.2012 - 08.2014

Visual Merchandiser - Refit Team

Briscoe Group
02.2011 - 06.2012

Duty Manager

Briscoe Group
09.2008 - 02.2011

Converter

Carter Holt Harvey
09.2007 - 09.2008

Store Manager

Authorizied Streetwear
11.2005 - 09.2007

NCEA Level 2 - Math, English, Physical Education, Music, Home Economics, Computer Technology.

Hornby High School

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Ricky Herewini