Ricky Losauro
Hastings,Flaxmere
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Bits N Boar Bubble Tea Shop, showcasing strong multitasking and excellent communication skills. Leveraged food safety knowledge and adaptability to improve service delivery and product quality, resulting in a significant increase in customer satisfaction scores. Demonstrates a commitment to teamwork, safety awareness, and continuous improvement.
Overview
6
6
years of professional experience
Work History
Blueberry Picker
Gourmet Blueberries
- Working as a blueberry picker during blueberry season.
- Optimized picking techniques for increased efficiency, enabling timely completion of daily quotas.
- Demonstrated diligence through accurate record-keeping of harvest yields for each day''s work session.
- Ensured high-quality produce by carefully sorting and discarding damaged or under ripe blueberries.
- Maintained a clean and safe work environment by following established safety protocols and guidelines.
- Increased overall harvest quality by monitoring ripeness patterns closely and adjusting picking strategies as needed based on crop conditions.
- Evaluate harvesting conditions and identify obstacles.
Bubble Tea Drinks
Bits N Boar Bubble Tea Shop
07.2022 - 02.2024
- Assisted Food Service Manager with planning and preparation including customer service, stocktakes and cleaning
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Trade Assistant
Dsk Engineering
12.2020 - 12.2021
- I have work for DSK engineering for few months as part timer trades assistant. Duties include cutting mater with the use of a machine or handheld power tools, light fabrication and cleaning.
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Enhanced operational efficiency, organizing workspaces for optimal performance.
- Assisted in inventory management, keeping track of supplies to avoid project delays.
- Provided support for skilled tradespeople, leading to streamlined project execution.
- Enhanced team productivity by efficiently organizing tools and materials for easy access.
- Contributed to team morale, providing timely assistance and support where needed.
- Assisted in plumbing tasks, ensuring water systems were installed correctly and efficiently.
Pack House Worker
Johnny Appleseed Holdings
12.2017 - 11.2020
- Duties and responsibilities include packing, stacking, and machine operator
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Supported quality control efforts by inspecting products for defects before packaging.
- Collaborated with team members to ensure timely completion of daily packing tasks.
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Operated various types of equipment, including pallet jacks and hand trucks, to move items efficiently around the warehouse.
- Communicated effectively with supervisors regarding any issues or concerns related to the packing process.
- Operated tape machines, scales and label printers to package items correctly.
- Sorted and stacked finished items.
- Operated shrink wrap, banding and other wrapping machines.
Education
Napier Boys' High School
Napier, NZ11.2019
Skills
- Food safety knowledge
- Fruit Grading
- Hand-Eye Coordination
- Weather Tolerance
- Efficient Picking
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Multitasking
- Reliability
- Excellent Communication
- Active Listening
- Flexible Schedule
- Food Products Handling and Storage
- Customer Support
- Adaptability and Flexibility
- Safety awareness
Timeline
Bubble Tea Drinks
Bits N Boar Bubble Tea Shop
07.2022 - 02.2024
Trade Assistant
Dsk Engineering
12.2020 - 12.2021
Pack House Worker
Johnny Appleseed Holdings
12.2017 - 11.2020
Blueberry Picker
Gourmet Blueberries
Napier Boys' High School
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