Ashish Masih
Auckland,Mount Roskill
Summary
Professional with expertise in employment services, prepared to excel in this role. Demonstrates strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in client assessment, job placement strategies, and support services. Known for excellent communication, empathy, and problem-solving abilities, fostering positive outcomes for clients and organizations alike.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Employment Case Manager
Ministry of Social Development
01.2025 - Current
- Executed comprehensive assessments to evaluate client needs and service eligibility.
- Designed and executed tailored case management plans to address client needs.
- Facilitated coordination of referrals to community resources, encompassing healthcare, housing, mental health, and employment services.
- Oversaw client progress and adjusted plans to ensure goal attainment.
- Managed comprehensive and confidential case records and documentation processes.
- Championed client access to essential services and support systems.
- Facilitated collaboration among multidisciplinary teams and community partners to enhance project outcomes.
- Assisted in case reviews and team meetings to support ongoing training initiatives.
- Facilitated collaboration among multidisciplinary teams to deliver comprehensive support for clients.
- Facilitated team meetings and managed projects related to employment expos.
- Ensured adherence to compliance standards and guidelines during client needs and entitlements review.
Central Processing Officer
Ministry of Social Development
02.2022 - 01.2025
- Assesses and processes a variety of transactions including entitlements for clients.
- Actions relating to provision of client information is processed with the necessary data recorded and correspondence issued and managed appropriately.
- Effectively builds and maintains relationships with internal and external stakeholders.
- Displays an awareness of individual client’s needs and addresses these needs in accordance with Ministry guidelines.
- Prepares written material within MSD guidelines, including letters, emails and facsimiles.
- Navigates and manages multiple MSD computer applications
- Interprets and applies relevant policies, procedures and legislation to work activities.
- Provides feedback and coaches others based on quality checks and ensures learning takes place, including follow up.
- Contributes to projects, workshops and other activities that improve the performance of the Central Processing Unit.
Restaurant Manager
Tonino Italian Cuisine
01.2011 - 01.2019
- Oversaw team activities, ensuring efficient workflow in a fast-paced setting.
- Coordinated responses to service product operation escalations, ensuring efficient issue resolution and operational continuity.
- Executed payroll tax actions and managed supplier payments through Xero to maintain financial accuracy and compliance.
- Streamlined daily processes in front and back house areas, ensuring seamless operations and improved service quality.
- Analyzed service delivery processes and integrated best practices to elevate customer satisfaction levels.
- Analyzed customer complaints and implemented effective responses, guaranteeing swift resolutions and improved customer relations.
- Identified key market trends and competitor insights to drive informed vendor selection and strengthen procurement initiatives.
- Analyzed staffing needs and created structured shift plans to elevate team performance and service quality.
- Reviewed performance metrics and communicated insights to optimize team productivity.
- Conducted analysis of future goods demand and established cost-control measures to enhance operational efficiency and reduce waste.
- Reviewed and recorded periodic revenues and expenses, providing critical insights for effective financial management.
- Analyzed community dynamics and implemented targeted strategies to maximize word-of-mouth influence for local expansion.
- Implemented recruitment strategies and coordinated training programs to ensure continuous skill enhancement among employees.
- Crafted detailed policies and protocols focused on optimizing restaurant operational workflows and service quality.
- Documented and organized food control plan books to support council's food safety initiatives effectively.
- Oversaw meticulous accounting operations, facilitating bill payments, processing wage disbursements, and managing license fee compliance.
Education
National diploma - business management
ICNZ
Auckland, New Zealand01.2011
Bachelors - Commerce
Punjab University
Chandigarh, India01.2009
Aviation and Hospitality Management
AHA
Chandigarh, India01.2007
Skills
- Effective Communication Skills
- Developed supervision & leadership skills with gained experience
- Problem solving techniques at work place
- Ability to use positive language
- Time management skills
- Goal-oriented and solutions-oriented attitude
- Relationship building skills
- Case documentation
Certification
- General manager certificate
- Liquor license
- Food and safety certificate
Accomplishments
- Collaborated with a team of three to successfully deliver a Youth Expo at MSD, introducing upskilling and employment pathway options to young people in the community.
- Supported numerous clients into sustainable employment by tailoring MSD services, building career readiness, and guiding them towards long-term lifestyle stability.
- Led team meetings with clear agendas and positive outcomes, contributing to improved team effectiveness and communication.
- Recognised as MVP of the Month multiple times during tenure as a Central Processing Officer, demonstrating consistent high performance and reliability.
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Employment Case Manager
Ministry of Social Development
01.2025 - Current
Central Processing Officer
Ministry of Social Development
02.2022 - 01.2025
Restaurant Manager
Tonino Italian Cuisine
01.2011 - 01.2019
National diploma - business management
ICNZ
Bachelors - Commerce
Punjab University
Aviation and Hospitality Management
AHA