Ricky Zhang

A Helpful Sales Assistant with commitment to support maximum productivity.

• Assist store manager in shop opening and closing procedures
• Help locate product for customers, place order, place holds, process transactions.
• Ensuring stock levels are maintained and communicating with the manager when they’re not.
• Handle complaints and queries.
• Process payments at a Point-of-Sale unit
• Handle shop key and cash in a safekeeping locker.

A 3IC's responsibilities:

• Supported the Store Manager and Assistant Manager in overseeing daily retail operations to drive sales and maintain a high standard of customer service.
• Supervised team members on shift, providing direction and support to ensure smooth store functioning and task completion.
• Took leadership responsibility during management absences, including opening/closing the store, managing registers, and ensuring compliance with company procedures.
• Assisted with staff onboarding and training, helping new team members integrate quickly and effectively.
• Monitored stock levels, performed replenishment, and maintained merchandising standards to ensure a visually appealing and organized store environment.
• Handled escalated customer queries and complaints, delivering timely and satisfactory resolutions.
• Contributed to achieving store KPIs by promoting upselling techniques and maintaining product knowledge.

Eager Kitchen Hand known for cleaning workstations, handling dish washing duties and monitoring inventory. Well-trained to keep kitchen well-stocked and ready for busy mealtimes. Considered motivated employee with positive attitude.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A computer literate who find it easy to learn new types of software on the job, happy to share the knowledge with coworkers.

Fluent in English and Mandarin.

Piano Level 8