Summary
Overview
Work History
Education
Skills
Certification
Aboutme
References
Software
Timeline
Hi, I’m

RICO CHOWDHURY

Customer Care Executive
Hornby,CAN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
years of professional experience
1
Certification

Work History

Watties

Team Leader
10.2022 - 8 2023

Job overview

  • Monitored team operations and workflow during busy periods, making adjustments to improve pace
  • Supervised teams and individuals, giving feedback on performance and setting goals for improvement
  • Supported teams to achieve department goals and objectives
  • Onboarded new hires and mentored each side-by-side to build high-performing team
  • Assigned projects and distributed tasks to team members as per area of expertise
  • Organized schedules and daily assignments for team, leveraging individual knowledge and strengths to maximize team success.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Election Commission

Admin/ Customer Care Representative
09.2023 - 10.2023

Job overview

  • Maintained building and grounds in good working order
  • Assisted staff with service eligibility determination and paperwork processing
  • Treated people from all backgrounds with dignity and respect
  • Recruited new volunteers through word of mouth and direct contacts
  • Used active listening skills to communicate clearly in discussions
  • Learned tasks quickly to improve performance.
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Fonterra Darfied

Ingredient Specialist
03.2019 - 11.2022

Job overview

  • Assigned accurate food product grades according to standard government requirements
  • Created consistent quality, flavor and texture in food by carefully following recipes
  • Managed final inspections and packing for [Number] products per hour
  • Determined product quality by testing samples for moisture content and acidity level
  • Documented, researched and resolved customer service issues
  • Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
  • Helped office personnel with errands, paperwork and data entry.

Singtel Singapore

Customer Service Representative
01.2013 - 08.2015

Job overview

  • Answered customer questions about policies and procedures with friendly and knowledgeable approach
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Collaborated across departments to resolve customer-related issues
  • Handled customer inquiries, payments and service requests
  • Delivered fast and friendly service to handle questions and service complaints
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
  • Updated records with details of customer interactions and transactions
  • Documented all call information according to standard operating policies and procedures.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Advance Diploma in CIS

University Overview

Business Analyst Level 5

University Overview

Data Analytics Level 6

University Overview

Skills

I am a friendly customer service representative who is always ready to resolve any problem I specialize in troubleshooting technical issues and educating customers on logistics and policies, ensuring their satisfaction without the need for unnecessary escalation of support calls

Certification

CompTia A

Aboutme

Aboutme
0273892286, ricochowdhury1@gmail.com, Hornby, Christchurch

References

References
Available on Request

Software

Excel

Timeline

Admin/ Customer Care Representative
Election Commission
09.2023 - 10.2023
Team Leader
Watties
10.2022 - 8 2023
Ingredient Specialist
Fonterra Darfied
03.2019 - 11.2022
Customer Service Representative
Singtel Singapore
01.2013 - 08.2015
Advance Diploma in CIS
Business Analyst Level 5
Data Analytics Level 6

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RICO CHOWDHURYCustomer Care Executive