Ridhima Suneja Dyal
Wellington
Summary
Dynamic professional with extensive experience at ANZ Bank, excelling in customer service and sales support. Proven ability to enhance customer satisfaction through effective problem-solving and conflict resolution. Skilled in data analysis and Microsoft Excel, I consistently drive team performance and foster a collaborative environment to achieve organizational goals. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ANZ Bank
Wellington
07.2021 - 12.2025
- Supported sales team members to drive growth and development.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Administrative Assistant
Ministry of Social development
Wellington
05.2022 - 11.2025
- Answered questions from customers regarding products and services offered by the company.
- Compiled data from various sources into organized reports for review by management team.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Facilitated communication between different departments within the organization.
- Directed customer inquiries to appropriate department personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed invoices for payment using accounting software applications.
Manager
Niom Bistro
Wellington
06.2023 - 04.2025
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted performance reviews for team members.
- Developed and implemented strategic plans to achieve company objectives.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Assistant Manager
Rentokil
Wellington
12.2022 - 05.2023
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Resolved conflicts between team members in an effective manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Manager
Koi
New Plymouth
07.2018 - 07.2020
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Recruited and trained new employees to meet job requirements.
- Managed customer service inquiries and complaints in a timely manner.
- Produced thorough, accurate and timely reports of project activities.
- Communicated regularly with customers to gain insights into their needs.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Graduate Diploma - Hospitality And Tourism Management
Pacific International Hotel Management School
New Plymouth, NZ05-2020
Skills
- Customer service
- Sales support
- Data analysis
- Microsoft Excel
- Record keeping
- Service improvement
- Team building
- Conflict resolution
- Employee training
- Performance management
- Communication skills
- Customer feedback
- Administrative support
- Problem solving
- Strong teamwork
- Customer retention
- Project management
- Multi-task management
- Complaint handling
- Problem-solving skills
References
References available upon request.
Timeline
Manager
Niom Bistro
06.2023 - 04.2025
Assistant Manager
Rentokil
12.2022 - 05.2023
Administrative Assistant
Ministry of Social development
05.2022 - 11.2025
Customer Service Representative
ANZ Bank
07.2021 - 12.2025
Assistant Manager
Koi
07.2018 - 07.2020
Graduate Diploma - Hospitality And Tourism Management
Pacific International Hotel Management School
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