Rifayat Ilhaan Kashif
Christchurch,CAN
Summary
I am a motivated retail sales professional with a proven record of boosting sales and customer loyalty through individualised service. I consider myself a resourceful individual skilful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. I am committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of professional experience
Work History
Retail Sales Assistant
Jeanswest
06.2024 - Current
- Duties Include: POS, Merchandising, Cleaning, Restocking, Closing The Store, Customer Service
Passenger Service Agent
PlaneBiz
06.2023 - 05.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Retail Sales Assistant
Pak N Save
01.2023 - 05.2023
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Medical Receptionist
The Palms Medical Centre
01.2021 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Cleaning Manager
Balfour Cleaning
10.2019 - 11.2021
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Increased team efficiency through regular communication of expectations, goals, and progress updates to staff members.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
- Facilitated teamwork among employees through regular meetings focused on problem-solving, goal-setting, and celebrating achievements.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Cleaning Manager
PPCS Cleaning
10.2019 - 11.2021
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Adhered to safety protocols by enforcing proper equipment usage.
- Continuously sought out industry best practices for improving the efficiency of cleaning operations at the facility.
Education
NCEA 2&3 -
St Peter’s College
Palmerston North, MWT01.2023
NCEA 1&2 -
Queen Elizabeth College
Palmerston North, MWT01.2020
Skills
- Punctuality
- Cash Handling
- Goal-Oriented
- Processing payments
- Visual Merchandising
- Sales expertise
- Opening and closing procedures
- Stock management
- Point of sale operation
- Merchandise Display
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- FLUENT IN LANGUAGE
Languages
Arabic
Native or Bilingual
Korean
Professional Working
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
References
Kaleb O’ Dwyer - Supervisor - Pak N Save
Timeline
Retail Sales Assistant
Jeanswest
06.2024 - Current
Passenger Service Agent
PlaneBiz
06.2023 - 05.2024
Retail Sales Assistant
Pak N Save
01.2023 - 05.2023
Medical Receptionist
The Palms Medical Centre
01.2021 - 12.2022
Cleaning Manager
Balfour Cleaning
10.2019 - 11.2021
Cleaning Manager
PPCS Cleaning
10.2019 - 11.2021
NCEA 2&3 -
St Peter’s College
NCEA 1&2 -
Queen Elizabeth College
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