Summary
Overview
Work History
Education
Skills
Timeline
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Riha Naina Kumar

17 Timo Way Hill Top Road, Flat Bush Auckland,AUK

Summary

Highly motivated and detail-oriented aviation professional with a strong track record in various operational and customer-facing roles within the airline and service industry. With hands-on experience as a Check-in Supervisor, Load Control Officer, Turn Coordinator, and Cashier, I bring a comprehensive understanding of both ground handling procedures and front-line customer service. Over the years, I have developed a deep knowledge of airline check-in systems, load sheet preparation, flight dispatch coordination, and turnaround management. I thrive in fast-paced, high-pressure environments and am skilled at working collaboratively across teams to ensure safety, punctuality, and excellent passenger experiences.I am passionate about aviation, committed to continuous learning, and eager to bring my skills and experience to new challenges in the industry.

Overview

4
4
years of professional experience

Work History

Turnaround Coordinator, Load Control Officer

Menzies aviation
Ray Emery Drive, Māngere, Auckland
10.2023 - Current
  • Ensured compliance with safety protocols throughout turnaround processes by monitoring flight operations.
  • Coordinated seamless loading of cargo, baggage, mail, freight, passengers, and fuel for efficiency.
  • Managed effective communication between ground staff and air crew during flight arrival and departure phases.
  • Maintained comprehensive records of aircraft loading activities, ensuring accuracy in manifests and weight distribution.
  • Delivered necessary documents such as flight plans and weather reports accurately and promptly to pilots.
  • Monitored adherence to approved cargo loading procedures to uphold operational standards.

Check-in Supervisor , Load Control Agent

Swissport, fiji airways, Latam airlines, Batik airlines,
Ray Emery Drive, Māngere, Auckland
05.2022 - 10.2023
  • Breifed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Identified discrepancies between actual loads and planned loads prior to takeoff.
  • Provided assistance to ground staff in preparing documents related to cargo, crew general declaration and passenger manifests.

Cashier Team Lead,

Dennys
Manukau , Auckland
03.2021 - 05.2022
  • Ensured cleanliness of work environment by regularly sweeping floors and wiping counters.
  • Fostered collaboration by developing strong relationships with team members.
  • Resolved customer complaints and inquiries by assisting cashiers promptly.
  • Executed refunds and exchanges following established company policies.
  • Provided additional support across departments during peak hours for improved service delivery.

Education

High School Diploma -

Manurewa High School
Auckland, NZ
09-2021

Skills

  • Cargo management
  • Weight calculation expertise
  • Analytical problem solving
  • Strategic foresight
  • Team leadership and staff discipline
  • Customer satisfaction focus

Timeline

Turnaround Coordinator, Load Control Officer

Menzies aviation
10.2023 - Current

Check-in Supervisor , Load Control Agent

Swissport, fiji airways, Latam airlines, Batik airlines,
05.2022 - 10.2023

Cashier Team Lead,

Dennys
03.2021 - 05.2022

High School Diploma -

Manurewa High School
Riha Naina Kumar