Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Riju Rajbanshi

lower hutt

Summary

Skilled, dedicated and professional individual with a passion, positive, can-do attitude who is driven to learn, improve and succeed. Able to communicate effectively with the general public, co-workers and managers. Experienced in managing customer enquiries including handling negative customer behaviours through problem solving and negotiations. Able to implement policy and procedure, maintain accountability and confidential information. Highly motivated and eager to accept new challenges.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ministry of Social Development
01.2024 - 07.2024
  • Responding to customer enquiries and providing appropriate solutions
  • Handling customer complaints and managing compliance enquiries
  • Providing accurate, valid and complete information to customers
  • Trained new Customer Service Representatives on company policies, procedures and best practices.
  • Assisting customers with payment support enquiries
  • Keeping accurate record of customer interaction
  • Team collaboration
  • Escalating to Team Leader and Manager as required

Activities and Lifestyle Coordinator and Caregiver

Shona McFarlane Retirement Village
07.2021 - 01.2024
  • Mobility Assistance
  • Helping resident with daily needs like bathing, grooming, clothing
  • Keeping company/ one on one assistance
  • Organising happy hour events for residents
  • Plan, setup and oversees the activity accordingly to the resident interest


Food and Beverage Attendant

Sofitel Wellington
01.2020 - 07.2021
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.

Crew Member

Burger King
10.2018 - 01.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Graduate Diploma in Applied Management

Wellington Institute of Technology
Wellington, NZ
08-2019

Skills

  • Call Centre experience
  • Communication skills
  • Stress management skills
  • Self-organisation
  • Analytical skills
  • Teamwork
  • Problem-solving skills
  • Computer Knowledge - Microsoft Word
  • Excellent Phone etiquette
  • High attention to detail

Certification

  • Health and Wellbeing (Advance Support) Level 4

Languages

English
Full Professional
Nepali
Native or Bilingual

Timeline

Customer Service Representative

Ministry of Social Development
01.2024 - 07.2024

Activities and Lifestyle Coordinator and Caregiver

Shona McFarlane Retirement Village
07.2021 - 01.2024

Food and Beverage Attendant

Sofitel Wellington
01.2020 - 07.2021

Crew Member

Burger King
10.2018 - 01.2020

Graduate Diploma in Applied Management

Wellington Institute of Technology

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Riju Rajbanshi