Rikita Timbadiya
Hamilton,WKO
Summary
Professional office support specialist with solid record of enhancing administrative efficiency and customer satisfaction. Ensured seamless daily operations and provided exceptional support to both team members and clients. Known for reliability and adaptability in dynamic settings, along with excellent organizational and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Assistant
No1 Currency
07.2023 - Current
- Answered and managed incoming and outgoing foreign money while recording accurate market rate for customers.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from customers seeking information.
- Directed western union , answered customer questions, and provide best rate for exchange.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
Sales Representative
Shingala Ltd, (Dairy Store)
05.2018 - 01.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Payroll process for branch staff
- Billing and invoicing for clients and company
- Stock take & Data entry
- Consulted with businesses to supply accurate product and service information.
Team Leader Manager
Pizza Hut
10.2016 - 04.2019
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Held weekly team meetings to inform team members on company news and update.
- Received excellent CSR & Leadership achievements.
Education
MBA - Business Accountancy
Maharaja Sayajirao University
Gujarat,India04-2012
BBA - Accounting And Finance
Maharaja Sayajirao University
Gujarat,India03-2010
Skills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Administrative skills
- Cash handling
- Word processing
- Mail management
- Conflict resolution
Certification
- CAP - Certified Administrative Professional
- Certified Pizza hut, Gisborne - CSR, Leader
- Certified Sales Star, - ICICI Bank,India, - 2014
Languages
English
Professional Working
Hindi
Full Professional
Gujarati
Native or Bilingual
Punjabi
Limited Working
Timeline
Front Office Assistant
No1 Currency
07.2023 - Current
Sales Representative
Shingala Ltd, (Dairy Store)
05.2018 - 01.2020
Team Leader Manager
Pizza Hut
10.2016 - 04.2019
MBA - Business Accountancy
Maharaja Sayajirao University
BBA - Accounting And Finance
Maharaja Sayajirao University
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