RIKKIE YOU
Auckland,New Zealand
Summary
Good at handling rejections and complaints. Proactive and self-driven to go the extra mile. Humble, honest, and always willing to learn. Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers.
Overview
8
8
years of professional experience
Work History
Personal Banker Consultant
ASB Bank New Zealand
Auckland
12.2024 - Current
- Provide guidance and advice to our customers on ASB’s products and services, and when appropriate, refer specialised customer needs to the applicable channel.
- Proactively interacting with customers to identify the appropriate products and services to meet their needs.
- Achieving the goals and objectives of the role.
- Respond to customer requests, concerns or enquiries when they arise.
- Full – Time (Broadway Branch)
Senior Customer Service Officer
ASB Bank New Zealand
Auckland
04.2024 - 12.2024
- Provide quality and value-added services to the customers.
- Handle complex customer inquiries and resolve escalated issues effectively and efficiently.
- Provide expert advice to customers on KiwiSaver products, including enrollment, contribution rates, fund choices.
- Assist customers in understanding the benefits and features of KiwiSaver and how it can meet their retirement or First Home savings goals.
- Full-Time (Botany Branch)
Customer Service Officer
ASB Bank New Zealand
Auckland
05.2023 - 04.2024
- Provide great service to all customers on the Bank's products and services, and refer specialized customer needs, when appropriate, to the most convenient channel.
- Effectively respond to customer requests, objections, or inquiries when they arise.
- Ensure ASB's risk standards are met through sound lending knowledge and ability.
- Confidence in learning ASB offerings and asking the right questions will ensure we are tailoring personalized solutions for customers.
Senior waitress
Rucci Hospitality
Auckland
02.2023 - 04.2023
- Ensure that customers receive efficient and courteous service at all times.
- Have a good knowledge of both the establishments’ food and drink menus.
- Carry out any requests by the Maitre d’ & Restaurant Manager.
- Maintain a high standard of table service.
- Attend all customers queries, request courteously and efficiently to establish standards.
- Part-Time
Banking Consultant, Bonus Bonds Wind-up Project
ANZ Bank New Zealand
Auckland
06.2022 - 12.2022
- Managing inbound and outbound calls with existing customers.
- Informing customers of their bank balance, transferring their funds to an existing account, and closing old accounts.
- Actioning customers’ requests with efficiency.
- Navigating through databases and systems to ensure customer information is updated accurately and effectively.
- Ability to handle a range of customers from all walks of life.
- Full-Time – Project Base
Tele Sales Representative
Mission Limited
Auckland
03.2022 - 06.2022
- Respond to all inbound and outbound calls.
- Able to multitask, schedule, and manage priorities of the tasks.
- Fulfill daily phone call KPIs of 50 to 60 calls per day.
- Persuading prospective and existing customers to achieve sales KPIs—over 50% to 60% of daily sales orders.
- Initiating repeated orders by following up on phone calls after the customers' purchases, applying up-selling and cross-selling techniques to close the deals quickly.
- Familiar with MS Office programs.
- Full-Time
Table Games Dealer (Baccarat)
SkyCity
Auckland
10.2017 - 06.2022
- Overseeing all gaming functions for the assigned table
- Receiving and managing casino chips
- Shuffling cards by hand or via the automated shuffle machine.
- Greeting customers and distributing cash chips.
- Preventing cheating at the table and reporting irresponsible behaviour.
- Ensuring table security and performing under AML compliance requirements
- Part-Time
Food Beverage Attendant (VIP Restaurants)
SkyCity
Auckland
10.2017 - 01.2020
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the gaming room
- Delivering food and beverage to the guests
- Ensuring the orders are made correctly by kitchen staff and look presentable for guests
- Following health code standards about the handling of food
- Reporting and solving customer issues and complaints with the supervisor/manager.
- Part-Time
Education
Bachelor of Business - Finance, data analysis
Auckland University of Technology
09.2022
Skills
- Computer skills: Professional User of Microsoft Office (including Excel, PPT, Word, etc)
- Language skill:
- Native in Mandarin and Cantonese
- Fluent in English
- Customer service
- Financial advising
Accomplishments
ASB Individual winner – Dec 2024
Skycity Employee of the month – Dec 2018.
Timeline
Personal Banker Consultant
ASB Bank New Zealand
12.2024 - Current
Senior Customer Service Officer
ASB Bank New Zealand
04.2024 - 12.2024
Customer Service Officer
ASB Bank New Zealand
05.2023 - 04.2024
Senior waitress
Rucci Hospitality
02.2023 - 04.2023
Banking Consultant, Bonus Bonds Wind-up Project
ANZ Bank New Zealand
06.2022 - 12.2022
Tele Sales Representative
Mission Limited
03.2022 - 06.2022
Table Games Dealer (Baccarat)
SkyCity
10.2017 - 06.2022
Food Beverage Attendant (VIP Restaurants)
SkyCity
10.2017 - 01.2020
Bachelor of Business - Finance, data analysis
Auckland University of Technology
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