
A customer-focused professional with experience in fast-paced hospitality and retail environments, including kitchen operations, luxury menswear retail, and eyewear sales. Proven ability to deliver high-quality customer service, drive sales performance through effective product recommendations, and maintain strong attention to detail in stock control and visual merchandising. Skilled in building rapport with customers, understanding their needs, and providing tailored solutions to enhance satisfaction and increase sales opportunities. Adaptable team player with experience working under pressure while maintaining operational efficiency and service standards.
・Increased attachment rates and overall sales by promoting optional add-ons such as lenses and eyewear upgrades.
・Built rapport with customers through casual conversation, creating a comfortable environment to better understand their needs.
・Provided detailed and clear explanations of lenses and frame features, ensuring customers could make informed and practical purchasing decisions.
・Assisted customers in selecting luxury apparel and accessories.
・Maintained and managed in-store visual displays in line with brand standards and seasonal trends.
・Handled stock control, delivery receiving, and product inspection.
・Worked as a temporary staff member at BLACK LABEL CRESTBRIDGE, a Japanese menswear brand, providing customer service and styling support.
・Handled cash register operations, ensuring accurate and efficient transactions.
・Managed stock control, including inventory organization, replenishment, and maintaining store presentation standards.
・Worked part-time in a fast-paced kitchen during high school, independently managing high-volume sections including Deep-fry, Grill, Salad, and Drinks, ensuring consistent quality and speed.
・Demonstrated versatility as a team player, assisting all kitchen stations to maintain seamless operations during peak hours.
・Handled high-pressure environments effectively, processing large volumes of orders efficiently without compromising standards.
・Ensured strict adherence to food safety and hygiene protocols across all assigned stations.
・Stock management with a focus on organization to ensure smooth daily operations
・Providing accurate and helpful product information to customers to support their purchasing decisions
Although I may take slightly longer than others to fully learn new tasks, once I understand them, I am able to work efficiently by anticipating what needs to be done next and organizing tasks in a structured manner. I am able to assess situations, prioritize effectively, and consistently perform tasks in a stable and reliable way.