Rimple
51B, Waltham Christchurch,Canterbury
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guests experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Team Member
BBQ Rib Runner
07.2023 - Current
- Greet customers warmly and provide them with a positive dining experience.
- Take orders accurately and efficiently, making recommendations if requested
- Collaborate with the kitchen staff to ensure orders are prepared correctly and in a timely manner.
- Maintain a clean and organized work area, including counters, tables, and equipment.
- Process customer payments accurately, using cash or point-of-sale systems.
Customer Care Representative
Ujjivan Small Finance Bank
09.2021 - 12.2022
- Handle customer inquiries, concerns, and complaints through various communication channels, such as phone, email, chat, or in-person interactions.
- Investigate and resolve customer issues related to account transactions, balances, payments, fraud concerns, and other banking-related matters.
- Assist customers with account-related activities, including account openings, closings, updates, and changes.
- Cross sell assets and fee products.
Banking Officer
HDFC Bank
04.2021 - 08.2021
- Open accounts of customers and introducing new products.
- Answering queries and offering advice.
- Build a good relationship by providing excellent service to the customer.
- Meet productivity norms defined through support of channels and own efforts.
Management Executive
MM Super Speciality Hospital
01.2020 - 09.2020
- Handling front office administration duties.
- handling patients inquires and dealing with TPA patients.
- Develop and implement quality improvement initiatives, patient safety protocols, and compliance measures.
- Handle billing and admissions.
- Counselling patient attendants.
Education
MBA - Marketing And Hospitality Management
MM University
Ambala,India06.2020
Bachelor of Arts -
KUK
Kurukshetra,India06.2018
Advance Diploma in Computer Education. -
KUK
IndiaSkills
- Teamwork and Collaboration
- Creative problem-solving
- Good communication skills in both verbal and written
- Prioritization of tasks and Multitasking
- Learning new technologies or processes quickly
- Self-motivated and driven by targets
References
- Nav
0221114406
navothind@gmail.com
- Amritpal Singh
0221006352
singhamy5022@gmail.com
Timeline
Team Member
BBQ Rib Runner
07.2023 - Current
Customer Care Representative
Ujjivan Small Finance Bank
09.2021 - 12.2022
Banking Officer
HDFC Bank
04.2021 - 08.2021
Management Executive
MM Super Speciality Hospital
01.2020 - 09.2020
MBA - Marketing And Hospitality Management
MM University
Bachelor of Arts -
KUK
Advance Diploma in Computer Education. -
KUK
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