Medical Receptionist
Avondale Health Centre
07.2024 - 08.2025
Rimsha Malek
Auckland
Timeline
High School Diploma -
Zayed College
02.2020 - 10.2025
Work History
Medical Receptionist
Avondale Health Centre
07.2024 - 08.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Education
High School Diploma -
Zayed College
Auckland 02.2020 - 10.2025
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
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