Rina Nomotu
Auckland,AUK
Summary
Dedicated team player with goal performance objectives and achieving set targets.
Its time for new challenging goals in having a more healthy balance work and family life.
Offering 5+ years of extensive leadership experience in Customer Services. Committed individual well-versed in providing thorough training, setting goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
22
22
years of professional experience
Work History
Customer Service Representative/ Team Leader
Auckland Council
07.2016 - 06.2023
- Provided primary customer support to internal and external customers
- Led employee relations through effective communication, coaching, training, and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations
- Educated customers about billing, payment processing and support policies and procedures
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Facilitated meetings to communicate team performance goals and results.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance on 6months basis and coached and trained 5 team members, increasing quality of work and employee motivation
Salesperson
Pumpkin Patch Retail
01.2015 - 02.2016
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Improved customer service and telecommunication skills to build lasting relationships.
- Logged reports, expenses, receipts, and sales in company database.
- Located merchandise across various stores to address customer needs.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
HRV Sales Consultant
HRV
05.2013 - 01.2014
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
Call Center Agent
Restrauant Brands
02.2012 - 03.2013
- Helped large volume of 50 customers calls every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Maintained user account data by initiating account access and establishing in database.
- Attended telephone skills and program information training sessions to boost aptitude.
- Processed debit and credit card and electronic check payments.
Retail Store Manager
Just Group
01.2001 - 09.2007
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
No Degree - Hospitality Administration And Management
Professional Bar School Hospitality
Auckland, NZ05.2012
Skills
- Great Communication and Listening skills
- Good Time Management
- Customer Accounts Management
- Administrative Data entry Basic skills
- Microsoft office, CRM, Excel Spreadsheet entry level
- Accounts Payable and Accounts Receivable
- Organizational Systems
- POS Inventory System Operation
- Staff Management
Timeline
Customer Service Representative/ Team Leader
Auckland Council
07.2016 - 06.2023
Salesperson
Pumpkin Patch Retail
01.2015 - 02.2016
HRV Sales Consultant
HRV
05.2013 - 01.2014
Call Center Agent
Restrauant Brands
02.2012 - 03.2013
Retail Store Manager
Just Group
01.2001 - 09.2007
No Degree - Hospitality Administration And Management
Professional Bar School Hospitality
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