Summary
Overview
Work History
Education
Skills
Contact
Timeline
Generic

Rina Williams

Bethlehem

Summary

I am a hardworking, responsible and friendly with three years experience and a solid background in the food and the customer service field. I am highly skilled at meeting the needs of diverse customers while keeping calm and maintaining professionalism. With a history of delivering speedy service, working for long periods and training as a Barista, I have been well placed to train incoming staff while continuing to provide excellent customer service.

In my role as a manager, I completed admin roles as well as maintaining high standards of the shop. I provided training and support for the team to hit weekly and quarterly targets in different areas of the shop. I adapt to shifting seasonal needs, demands and priorities. I Communicate deals and specials to customers and provide feedback to management.

Overview

5
5
years of professional experience

Work History

CSR & Manager

Z Bethlehem
04.2023 - Current
  • Managed high customer volumes, maintaining a professional demeanour during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Hit sale targets and quarterly focuses in different areas of the store.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Completed stocktaking, invoicing, rosters, and other admin roles.

Waitress/Barista

Windsor Cafe
04.2021 - 02.2023
  • Greeted customers, answered questions, presented menus and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Prepared and served a range of hot (including barista coffee) and cold alcoholic and non-alcoholic beverages.
  • Utilized EFPOS system.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Hosted private functions.

Waitress/Server

Indian Bukhara
02.2020 - 04.2021
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Filled condiments and napkin containers during slack periods.

Education

No Degree -

First Aid Course
Tauranga, NZ
07.2024

NCEA Level 3

Inglewood High School
11.2022

NCEA Level 2

Inglewood High School
11.2021

NCEA Level 2 Barista Training & Food Safety

Inglewood High School
06.2021

NCEA Level 2 Health & Safety Risk Assessment

Inglewood High School
02.2021

NCEA Level 1

Inglewood High School
11.2020

Skills

  • Food and Beverage Service
  • High-Volume Customer flow
  • Team Player
  • Good Verbal and Written Communication
  • Safe Food Handling knowledge
  • Relationship Management
  • Point of Sale (ETPOS) System Operations
  • Transactions and Cash Handling
  • Complaint handling
  • Customer service
  • Microsoft Excel
  • Staff training

Contact

Bethlehem, Tauranga 3110

Timeline

CSR & Manager

Z Bethlehem
04.2023 - Current

Waitress/Barista

Windsor Cafe
04.2021 - 02.2023

Waitress/Server

Indian Bukhara
02.2020 - 04.2021

No Degree -

First Aid Course

NCEA Level 3

Inglewood High School

NCEA Level 2

Inglewood High School

NCEA Level 2 Barista Training & Food Safety

Inglewood High School

NCEA Level 2 Health & Safety Risk Assessment

Inglewood High School

NCEA Level 1

Inglewood High School
Rina Williams