Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Rinku Ghantiwala

Mount Albert,New Zealand

Summary

Customer service professional with a strong track record at Air New Zealand, celebrated for elevating client satisfaction and streamlining operations. Proficient in CRM software, particularly Zoho CRM, and recognized for exceptional communication skills that enhance customer engagement and team collaboration. Committed to cultivating a positive work environment that boosts efficiency and productivity.

Overview

12
12
years of professional experience

Work History

Customer Service Consultant

Air New Zealand
07.2023 - 10.2024
  • Greeted customers and answered inquiries promptly and professionally.
  • Assisted customers by providing details on flights and booking procedures.
  • Managed transactions related to flight delays and cancellations efficiently.
  • Managed inbound and outbound calls to achieve effective issue resolution.
  • Implemented shorthaul training programs supporting Concentrix's operational goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

Administrator and Customer Service Receptionist

Vijay Khetan Group Real Estate Company
06.2014 - 01.2021
  • Maintained filing system for important documents such as contracts and invoices.
  • Scheduled meetings, handled correspondence, coordinated administrative tasks.
  • Coordinated with multiple departments to maintain seamless workflow.
  • Expertly navigated clients through necessary paperwork processes.

Receptionist cum Back Office – Sales & Customer Service Coordinator – CRM

Leena Group Real Estate Company
12.2012 - 06.2014
  • Supervised EPBAX system and addressed client inquiries efficiently.
  • Coordinated meeting schedules with teams and stakeholders.
  • Facilitated arrangement of conferences for the company.
  • Updated daily log book with information about visitors entering the premises.

Education

Bachelor in Arts -

Sikkim University
India
05.2018

Skills

  • Customer service
  • Effective Communication
  • Collaborative Team Member
  • Performance Targeting
  • Experienced with Microsoft Office Applications
  • Digital Payment Solutions
  • CRM software
  • Zoho CRM Proficiency
  • Client Relationship Development
  • Group Engagement
  • Customer acquisition
  • Investment product sales
  • Inbound call management
  • Complaint handling
  • POS systems expert
  • Paperwork processing
  • Microsoft outlook
  • Strong teamwork

Personal Information

Visa Status: Permanent Resident

Timeline

Customer Service Consultant

Air New Zealand
07.2023 - 10.2024

Administrator and Customer Service Receptionist

Vijay Khetan Group Real Estate Company
06.2014 - 01.2021

Receptionist cum Back Office – Sales & Customer Service Coordinator – CRM

Leena Group Real Estate Company
12.2012 - 06.2014

Bachelor in Arts -

Sikkim University

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Rinku Ghantiwala