Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Ripeka Brooks

Lower Hutt

Work History

Receptionist

City Fitness Gym
  • Greeting and farewell members, both from reception and on the gym floor.
  • Assist prospective members with membership benefits and options.
  • Assist members with any membership enquiries.
  • Provide members with recommendations for group fitness and personal training.
  • Kept reception area clean and neat to give visitors, members positive first impression.
  • Maintained a clean, organized, and welcoming reception area.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • cleaning and health & safety.
  • process paperwork, complete cash and eftpos transactions.
  • completing shift checklists, including opening and closing.

Air B N B Manager

Ohana Management
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Cafe Manager

Buzz Cafe
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.

Artificial Insemination tech assist

Livestock Incorporation(LIC) Taranaki
  • Assisting AB tech with daily cow inseminations for farmers
  • Recording data entry into ipad, cows tags, breed, insemination inserted, date of insem
  • Traveling within the region to each farm to assist cows with insem
  • Safety equipment worn to ensure safety of myself and ab tech providing insem
  • 7days a week no day o during the season.

Customer Service Representative, Barista. Supervisor

Chipmunks Queenstown
  • Processed POS transactions, including checks cash and credit purchases
  • Used POS system to enter orders, process payments and issue receipts
  • Opened the store started morning activities, open registrars, count cash, switch air pumps on, kitchen fryers on, check day activities
  • Turned on coffee machine prepare coffee machine for the day
  • Checked and submitted rosters to team members
  • Cleaned and sanitized all dishes and benches tables, took customers' food orders and explained offerings.
  • Made Customers choice of coffee Barista style.

Sales Assistant

Bendon Lingerie Queenstown
  • Assisted customers with prompt and polite support in person and via phone
  • Completed orders through POS system and organized product deliveries to meet customer timetables
  • Completed ecient store resets to prepare the store for special promotions and seasonal updates
  • Delivered a high level of assistance by locating products and checking store systems for merchandise at others stores
  • Greeted customers and assisted with selecting merchandise
  • Processed cash, credit and debit card payments to complete purchasing experience
  • Refunded payments for returned items, processed exchanges and oered store credit to achieve customer satisfaction.

Waitress, Buett runner

Skyline Enterprises, Queenstown & Flying trestles
  • Assisting with timely food delivery and guests requests
  • Greeted customers and attended to their needs
  • Organized, arranged and restocked stations
  • Transported dirty dishes, utensils to the kitchen
  • Clearing tables and resetting for next sitting.
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.

Education

St Josephs Maori Girls College

Whanganui Girls College

Skills

  • POS systems expert
  • Quick learner
  • Great time management
  • Self motivated
  • Team player
  • Organization skills
  • Time Management
  • Data Entry

Accomplishments

  • First Aid Certificate 6400, 6401, 6402
  • Health & Safety Cert
  • NCEA L1 L2 L3
  • School Grad Cert
  • Scuba Diving L1
  • Bra Specialist
  • Barista
  • Admin

References

  • Kathrine Henry, City fitness manager, 0225256087
  • Gemma Watson, Ohana Management Director
  • Joe & Sonia Panapa, Chipmunks Store Owners, 021882748
  • Mack Guilliver, LIC - AB Technician, 0272698785


Timeline

Receptionist

City Fitness Gym

Air B N B Manager

Ohana Management

Cafe Manager

Buzz Cafe

Artificial Insemination tech assist

Livestock Incorporation(LIC) Taranaki

Customer Service Representative, Barista. Supervisor

Chipmunks Queenstown

Sales Assistant

Bendon Lingerie Queenstown

Waitress, Buett runner

Skyline Enterprises, Queenstown & Flying trestles

St Josephs Maori Girls College

Whanganui Girls College
Ripeka Brooks