Ripeka Henare-Singh
Huntly,New Zealand
Summary
Strategic and results-oriented leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximise profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimises staff performance and productivity.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Administrator
MADISON Recruitment
09.2023 - Current
- Data Remediation for IRD (1K accounts updated daily)
- Data Integrity Management
- Intermediate Microsoft Suite knowledge
Influencer / Service Reviewer
HOED Auckland NZ
01.2023 - Current
- Mystery Shopper Waikato Region
- Service Reviewer and Evaluator
- Independent Report on services
Manufacturing Machine Operator
ADECCO Recruitment NZ
08.2023 - 09.2023
- Product Quality Control
- Manufacturing Line Operator
- Machine Operator
I-Friend Buddy (Remote)
IHC New Zealand
01.2023 - 09.2023
- Foster meaningful connections with individuals with disabilities through virtual interactions
- Provide emotional support and companionship to enhance their overall well-being
- Collaborate with a team to develop and implement engaging activities for participants
Harvest Supervisor (BOP)
Paul Enterprises LTD
11.2021 - 02.2022
- Oversee & manage the harvest operations, ensuring efficient and timely completion
- Co-ordinated teams of workers, assigning tasks and providing guidance to maximise productivity
- Implemented quality control measures to maintain the highest standards of product quality
Financial & Property Manager
Family Court Appointed
08.2014 - 03.2020
- Managed financial & property matters for clients involved in family court proceedings
- Conducted thorough financial assessments, investment portfolios and prepared detailed reports for court hearings & Audit by the Public Trust
- Collaborated with legal professionals & stakeholders to ensure compliance with court orders
Hygienist Technician
LCS Australia
08.2018 - 01.2019
- Oversee correct removal & disposal of hazardous waste materials
- Follow strict infection control protocols in the workplace
- Document & report risk management incidents
IELTS Tutor
Amritsar MasterPrep
01.2018 - 07.2018
- Assess English Language proficiency
- Develop personalised study plans for individuals
- Teach strategies & techniques to enhance comprehension
Harvest Worker
Pauls Enterprise LTD
02.2017 - 12.2017
- Performed tasks relating to the harvest season – Picking, Quality control, sorting produce
- Maintain a hazard free environment to maintain safety and efficiency
- Collaborate with team members to to meet production targets and deliver high quality products
Team Leader (Night) Supervisor
ACM Cash Management New Zealand
04.2015 - 10.2016
- Led a team of personnel (40+ employees) providing guidance and support to achieve departmental goals
- Implemented strategies to improve team performance and enhance customer satisfaction
- Conduct regular performance evaluations and provided constructive feedback to team members
Residential Facility Team Leader (Lvl 4)
Idea Services Waikato NZ
10.2012 - 04.2015
- Managed a team of client service support workers ensuring a high standard of delivery of care services
- Collaborate with cross-functional teams to identify and implement process improvements
- Oversee the financial records and reports of the facility
Youth Coach / Youth Leader
Child Youth & Family Services Waikato
10.2010 - 10.2012
- Mentored and supported at-risk youth, promoting personal growth and development
- Planned and organised recreational activities and workshops to engage and empower youth
- Collaborate with community organisations to provide resources and support for youth
Duty Manager
Kensington Tavern LTD
08.2002 - 11.2008
- Oversee daily operations of a busy establishment, ensuring efficient friendly service
- Manage a team of staff on duty, ensure host responsibility is maintained
- Ensure high standard of customer service is maintained and resolve any customer concerns or issues
Education
MSL - Legal Studies
University of Waikato
Hamilton, NZ06.2025
BA of Applied Management -
Te Pukenga Otago
01.2023
New Zealand Diploma in Computing -
Avonmore Academy
01.2006
New Zealand Diploma in Networking -
Avonmore Academy
01.2006
Computer Technician Certificate -
Avonmore Academy
01.2006
Skills
- Strategic Thinking
- Ethical Leadership
- Risk Management
- Operations Management
- Legal Research
- Mediation
- Negotiation
- Staff Management
- Workflow Planning
Certification
- Bachelor of Applied Management
- National Diploma Computing NZ
- NZ Supervisor Management Cert
- NZ Business Communication Cert
- Business Studies Cert
- General & Applied Psychology Cert
- OSH Forklift
- National Cert Health, Disability, Aged Support
Drivers License
- NZ, Full Classes (1, 2, 4), No restrictions
- Australian, Full Class (C), No Restrictions
References
REFERENCES ON REQUEST
Affiliations
- Heritage NZ Pouhere Taonga - Membership
- Tai Tokerau Maori Trust Board - Membership
Languages
Maori
Limited Working
Hawaiian
Elementary
Latin
Limited Working
Timeline
Customer Service Administrator
MADISON Recruitment
09.2023 - Current
Manufacturing Machine Operator
ADECCO Recruitment NZ
08.2023 - 09.2023
Influencer / Service Reviewer
HOED Auckland NZ
01.2023 - Current
I-Friend Buddy (Remote)
IHC New Zealand
01.2023 - 09.2023
Harvest Supervisor (BOP)
Paul Enterprises LTD
11.2021 - 02.2022
Hygienist Technician
LCS Australia
08.2018 - 01.2019
IELTS Tutor
Amritsar MasterPrep
01.2018 - 07.2018
Harvest Worker
Pauls Enterprise LTD
02.2017 - 12.2017
Team Leader (Night) Supervisor
ACM Cash Management New Zealand
04.2015 - 10.2016
Financial & Property Manager
Family Court Appointed
08.2014 - 03.2020
Residential Facility Team Leader (Lvl 4)
Idea Services Waikato NZ
10.2012 - 04.2015
Youth Coach / Youth Leader
Child Youth & Family Services Waikato
10.2010 - 10.2012
Duty Manager
Kensington Tavern LTD
08.2002 - 11.2008
MSL - Legal Studies
University of Waikato
BA of Applied Management -
Te Pukenga Otago
New Zealand Diploma in Computing -
Avonmore Academy
New Zealand Diploma in Networking -
Avonmore Academy
Computer Technician Certificate -
Avonmore Academy
- Bachelor of Applied Management
- National Diploma Computing NZ
- NZ Supervisor Management Cert
- NZ Business Communication Cert
- Business Studies Cert
- General & Applied Psychology Cert
- OSH Forklift
- National Cert Health, Disability, Aged Support
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