Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ripeka Nepia

Analyst
Ascot Park,WGN

Summary

Motivated Fraud Analyst touting 10 years of expertise investigating suspicious activity for a Telecommunications company.

Knowledgeable, and committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

I also have recent experience in Incident Management, Credit Assessment, and Retail Banking

I am experienced and ready for a new challenge.

Reliable in completing quality work and exceeding expectations, I take pride in achieving the best outcomes for customers and the business alike.

I have a full driver's licence, and I am available for an immediate start.

Overview

9
9
years of professional experience

Work History

Fraud and Risk Analyst

Optus
Macquarie Park, Sydney
04.2017 - 09.2023
  • Actively participated in project meetings as required by stakeholders to update and address any issues relating to fraud and credit issues.
  • Reviewed and evaluated service enquiries from customers regarding privacy, credit and fraud matters.
  • Assisted in developing policies relating to fraud risk assessment.
  • Analyzed systems to ensure policies were implemented correctly.
  • Maintained policy documentation to ensure information was current
  • Analyzed daily reports to identify and address fraud trends

Incident Management Representative

Woolworths
Sydney, Australia
07.2014 - 02.2017
  • Answered calls to address internal customer concerns.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers through phone conversations.
  • Produced daily reports relating to incidents within the supermarket network review by management.
  • Collaborated with external agencies to ensure the smooth running of security and maintenance issues within the supermarket network.

Education

High School Diploma -

Tauranga Girls' College
Tauranga, NZ
12-1979

Skills

  • Account Information Review
  • Fraud Identification
  • Call Management
  • Trend Analysis
  • Effective Communication
  • Fraud and Anomaly Analysis
  • Verbal and Written Communication
  • Transaction Review
  • Fraud Detection
  • Trained in Excel and Word
  • Telephone and Email Etiquette
  • Dispute Resolution
  • Activity Monitoring
  • Data Analysis

Affiliations

  • I have travelled extensively in Europe, Asia and the South Pacific
  • I am committed to maintaining a healthy lifestye through exercise and sport

Timeline

Fraud and Risk Analyst

Optus
04.2017 - 09.2023

Incident Management Representative

Woolworths
07.2014 - 02.2017

High School Diploma -

Tauranga Girls' College

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