Summary
Overview
Work History
Skills
Timeline
Generic

Ripeneta Daniels

Auckland

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. I am a customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

I am hardworking and passionate with strong organisational skills. I am driven to help my work team achieve our company goals.

Overview

36
36
years of professional experience

Work History

Receptionist/Night Porter

Poenamo Hotel
08.1987 - Current
  • Developed and maintained positive relationships with guests for satisfaction.
  • Manaakitanga - Greeted guests with warmth and professionalism for a friendly, helpful service.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Communicated with coworkers and managers about completed duties.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Monitored hotel's budget and financial records.
  • Trained new staff members in customer service techniques and hotel operations.

Skills

  • Valid Driver's License
  • Excellent computer skills
  • Interpersonal Skills
  • Problem solving
  • Dynamic Communication Skills
  • Critical Thinking
  • Employee Training and upskilling
  • Cash handling
  • Health Safety and Security
  • Ensuring Customer Satisfaction
  • Punctual and Dependable
  • Performance Feedback

Timeline

Receptionist/Night Porter

Poenamo Hotel
08.1987 - Current

Similar Profiles

  • MURTAJA ALTAMEEMI

    MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI

    Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel

  • PRIYANKA PATIL

    PRIYANKA PATILPRIYANKA PATIL

    Housekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT HotelHousekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT Hotel

  • Kalpana Anil Gaikwad

    Kalpana Anil GaikwadKalpana Anil Gaikwad

    F&B Hostess at ERTH HOTEL (Armed Forces Club and Hotel)F&B Hostess at ERTH HOTEL (Armed Forces Club and Hotel)

  • Tania Cartman

    Tania CartmanTania Cartman

    Study Leave at St Leonards Road SchoolStudy Leave at St Leonards Road School

  • Mya Fennessy

    Mya FennessyMya Fennessy

    Volunteer - Teacher Aide at Bairds Mainfreight Primary SchoolVolunteer - Teacher Aide at Bairds Mainfreight Primary School

CREATE PROFILE
Ripeneta Daniels