Risa Kitahara
Auckland,AUK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic and exceptional adaptability skills. Also, hardworking employee with customer service, multitasking and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Hotel Staff Member
Hoshino resorts
Shizuoka, Hokkaido, Okinawa, Japan
06.2020 - 06.2024
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Not only responded to inquiries and room requests but also arranged the schedules for costumers made online, by phone, and via email in a professional manner.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
Restaurant Server
Tony Roma
Chiba, Japan
05.2019 - 03.2020
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Managed multiple tasks simultaneously while providing excellent customer service.
Restaurant Server
Benitora gyozabou
Chiba, Japan
05.2016 - 07.2018
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Processed payments from customers using cash registers or POS systems.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Education
English
Kanda University of International Studies
Japan03-2020
Skills
- Concierge services
- Adaptable
- Staff Management
- Problem-solving aptitude
Languages
English
Professional
Japanese
Native/ Bilingual
References
References available upon request.
Timeline
Hotel Staff Member
Hoshino resorts
06.2020 - 06.2024
Restaurant Server
Tony Roma
05.2019 - 03.2020
Restaurant Server
Benitora gyozabou
05.2016 - 07.2018
English
Kanda University of International Studies
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