Risha Devi Narayan

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Register, point of sales management and banking, Opening store ready for shift operations, Customer Service, Cleaning and maintaining visual presentation, Upselling/upsizing to reach higher sales target, Stock take, accept deliveries and unpacking goods, Supervised team members during shift

Packing and labelling

• Opening store ready for shift operations, Customer Service, Cleaning and maintaining visual presentation, Upselling/upsizing to reach higher sales target, Stock take, accept deliveries and unpacking goods

• Register, point of sales management and banking, Opening store ready for shift operations, Customer Service, Cleaning and maintaining a visual presentation, Upselling/upsizing to reach higher sales target, Stock take, accept deliveries and unpacking goods, Supervised team members during shift