RISHABH KHANNA
AUCKLAND,PAPAKURA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Operations Lead
Tipu Prosperity Ltd
10.2022 - 09.2024
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Developed an in-depth understanding of client businesses, industries, and competitors through meticulous research and analysis, enhancing the quality of service provided.
- Trained new employees on accounting principles and company procedures.
- Ensured accurate revenue recognition across various industries by applying appropriate accounting standards and methodologies.
- Reduced operational costs by identifying inefficiencies in workflows and implementing process improvements.
- Controlled and forecasted incomes and expenditures.
- Managed a team of junior accountants, providing mentorship and guidance to ensure consistent growth in their professional skills.
- Supervised team of accounting technicians, liaising between colleagues and management.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Increased overall productivity by identifying key bottlenecks and addressing underlying issues.
Director
Vridhi Resourcing Pvt Ltd
10.2022 - 09.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cafe Manager
Columbus Coffee
05.2016 - 10.2022
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Developed partnerships with nearby businesses increasing cross-promotional opportunities raising brand awareness.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
Cafe Assistant
Crema Cafe
08.2015 - 05.2016
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
- Promoted a positive work environment through clear communication and teamwork among staff members.
- Continually improved personal performance by seeking feedback from supervisors and implementing suggestions for growth.
- Optimized inventory management by conducting regular stock checks and updating ordering systems accordingly.
- Coordinated catering orders for special events, ensuring timely delivery and set-up while maintaining excellent presentation standards.
- Reduced waste through careful monitoring of perishable items and adjusting orders as needed to minimize spoilage.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Part Time Sales Assistant
Khanna Book Depot
05.2006 - 08.2014
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Education
Graduate Diploma in Management - Marketing Management And Research
NZQA
Linguies International Institue 10.2015
Master of Commerce - Accounting And Business Management
Kurukshetra University
India05.2013
Bachelor of Commerce - Accounting And Business Management
Kurukshetra University
India05.2011
Skills
Operational Efficiency
Motivational attitude
Scheduling Coordination
Workforce Management
Distribution Management
Capacity Planning
Understanding of financial performance
Business negotiation knowledge
Languages
Punjabi
Full Professional
Hindi
Native or Bilingual
English
Full Professional
Timeline
Operations Lead
Tipu Prosperity Ltd
10.2022 - 09.2024
Director
Vridhi Resourcing Pvt Ltd
10.2022 - 09.2024
Cafe Manager
Columbus Coffee
05.2016 - 10.2022
Cafe Assistant
Crema Cafe
08.2015 - 05.2016
Part Time Sales Assistant
Khanna Book Depot
05.2006 - 08.2014
Graduate Diploma in Management - Marketing Management And Research
NZQA
Master of Commerce - Accounting And Business Management
Kurukshetra University
Bachelor of Commerce - Accounting And Business Management
Kurukshetra University
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