Rishi Malla
59 Grange Road , Mount Eden,AUK
Summary
I am looking for the opportunity where I can showcase my ideas and ability along with gaining more skills and experienced in customer service. I have previously had some exposure to Customer Service, sales and business management operations, and I am now looking to expand upon this experience. I believe nobody is born with talent, person become experienced and talented when they get opportunity and platform so, here I am looking for such opportunity to expertise myself.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Crowne Plaza
09.2023 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered hotel phones with professionalism and directed calls appropriately.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Night Manager
Airedale Boutique Suited
02.2023 - 09.2023
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Completing End of month Task and supervising staff on this.
- Look after daily revenue, data accuracy, guest geo reports and future occupancy.
- Need to look after Trocadero Restaurant of Hotel and manage for events with drinks and food menu.
- Responsible for security and safety of Building
- Audit and complete the reconciliation between the cashier and reports
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Duty Manager
YMCA/ City Lodge
03.2021 - 02.2023
- Meeting, greeting, and attending to the needs of guests to ensure an excellent customer service experience
- Assist the senior manager in manage budgets/expenses, analyse, and interpret financial information and monitor sales and profits
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc
- Petty cash clearing
- Preparing Daily Banking report and Flash report on daily base
- Follow up case manager/MSD for payment of WINZ (Work and income people).
Education
NZ Diploma in Hospitality Management – Level 5 - Hospitality
Aspire 2 International
20 Hobson StreetNZ Diploma in Hospitality Management – Level 6 - Hospitality
Aspire 2 International
20 Hobson StreetSkills
- Customer Service
- Computer Skills
- Guest accommodations
- Opera
- Team Player
- Windcave
Refrees
R.J Singh - 0221876257
Former Front Office Manager,
Airedale Boutique Suites, Auckland
Ojas Naik - 0225972167
Duty Manager,
Crowne Plaza , Auckland
Certification
- LCQ
- First Aid Certificate
Timeline
Guest Service Representative
Crowne Plaza
09.2023 - Current
Night Manager
Airedale Boutique Suited
02.2023 - 09.2023
Duty Manager
YMCA/ City Lodge
03.2021 - 02.2023
NZ Diploma in Hospitality Management – Level 5 - Hospitality
Aspire 2 International
NZ Diploma in Hospitality Management – Level 6 - Hospitality
Aspire 2 International
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