Rishika Amarasinghe
Papakura
Summary
I am a NZQA Level 5 Certificate in NZ Financial Services and Diploma in Business level 7 Graduate who is result oriented, hardworking and possessing excellent interpersonal skills and the ability to strive for excellence in any duties assigned. I’m a NZ Citizen.
Overview
2026
2026
years of professional experience
Work History
Customer Relations Consultant
Fisher and Paykel Appliances
01.2025 - Current
- Manage inbound and outbound customer queries via phone,email and digital platforms
- Provide accurate information to customer using CRM for customer product replacements
- Handle service bookings,warranty claims and escalated customers using professional and empathetic manner
Customer Experience Representative
Kiwibank Limited
04.2022 - 12.2024
- Assisting customers who have faced Fraud or Financial hardship
- Setting up accounts for customers, Assisting with Credit card queries
- Open and manage Investment products
- Handling calls and ORM/Secure mail (30-50 ORMs) simultaneously
- Thinking “outside the box” when providing customer solutions
- Offering tailors information and advice on products and services to customers indivual needs.
- 3 years
Office Administrator
Accountancy Insurance NZ Limited
- Organizing Office Operations and Procedures
- Data Entry & coordinating meetings
- Supervising Admin Staff
- 4 years
Team Leader
Krispy Kreme New Zealand
- Greeting customers recording orders and serving food and beverages
- Input orders to POS system and accept payment using eftpos or cash
- Assisting to prepare daily production plan
- 1 year
Education
NZQA Level 5 Certificate - NZ Financial Services
Kiwibank Limited
Diploma - Business- Level 7
NZSE
Advance Diploma - Business Management
Business Management School
Passed Finalist - undefined
Chartered Institute of Management Accountants UK (CIMA)
01.2014
Skills
- Good time management skills
- Strong leadership qualities
- Strong command in written and verbal English
- Ability to work for long hours and to work under stress
- Ability to prioritize tasks and can-do attitude
- Natural attention to detail with proven numerical, administration and technical skills
LANGUAGES
Languages: Fluent in English
IELTS Academic 7.5 overall
Timeline
Customer Relations Consultant
Fisher and Paykel Appliances
01.2025 - Current
Customer Experience Representative
Kiwibank Limited
04.2022 - 12.2024
Diploma - Business- Level 7
NZSE
Advance Diploma - Business Management
Business Management School
Passed Finalist - undefined
Chartered Institute of Management Accountants UK (CIMA)
Office Administrator
Accountancy Insurance NZ Limited
Team Leader
Krispy Kreme New Zealand
NZQA Level 5 Certificate - NZ Financial Services
Kiwibank Limited
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