Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Rishu Rishu

Rototuna North,Hamilton

Summary

Experienced professional in troubleshooting and resolving issues with computer systems, mobile devices, and peripheral equipment. Proficient in addressing usability and security concerns to enhance user experience. Demonstrated ability to independently investigate and resolve technical problems efficiently.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Support Engineer (on-site)

HCLTech (Fonterra)
Hamilton
10.2024 - Current
  • Monitored system performance to ensure optimal functioning of services.
  • Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
  • Provided technical guidance when needed to other departments or personnel.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
  • Coordinated with vendors and suppliers to resolve hardware and software issues.
  • Provided remote troubleshooting and support for software and hardware problems.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Bakery Assistant

New World Rototuna
Rototuna North, Hamilton
03.2023 - 08.2023
  • Demonstrated knowledge of proper food handling techniques when preparing ingredients.
  • Monitored expiration dates on ingredients and finished products.
  • Stocked shelves with freshly baked goods throughout the day.
  • Provided excellent customer service by addressing inquiries promptly and courteously.
  • Restedock shelves with freshly made products.
  • Ensured that all safety protocols were followed while working in the bakery area.
  • Packaged finished products for sale in retail outlets or for delivery services.
  • Served customers at the front counter by providing product information and taking orders.

Education

Master of Science - Master of Computer Application

Punjab Technical University
Punjab, India
06-2014

Bachelor of Science - Bachelor of Computer Application

GNDU University
Punjab, India
07-2010

Skills

  • System troubleshooting
  • ITIL framework
  • Application support
  • Ticketing systems
  • Hardware and software installation
  • User support
  • Troubleshooting and Diagnostics
  • Software upgrades
  • Help desk support
  • Customer support
  • Incident management
  • Troubleshooting skills
  • Technical support

Certification

  • Azure Fundamentals: Azure Security Services
  • Microsoft 365 Fundamentals: Windows 10, Autopilot, & Azure
  • MD-102: Introduction to Windows Endpoint Administration

References

Jordan McClean - HCLTech

Position - Site Manager (Fonterra)

Mobile - 027-209-5141

Email id - jordan.mcclean@fonterra.com

Kim Sandhu - HCLTech

Position - HCL OSS Manager (Fonterra)

Mobile - 021-203-6360

Email id - Kim.Sandhu@fonterra.com

Timeline

Support Engineer (on-site)

HCLTech (Fonterra)
10.2024 - Current

Bakery Assistant

New World Rototuna
03.2023 - 08.2023

Master of Science - Master of Computer Application

Punjab Technical University

Bachelor of Science - Bachelor of Computer Application

GNDU University
Rishu Rishu