Riswana K A
Pakuranga,AUK
Summary
Detailed IT Support Engineer with 2 years of experience providing Level 1 & Level 2 technical support ,incident resolution and application troubleshooting.Strong background in computer science with hands-on experience supporting web based applications ,end users ,internal systems.Seeking an IT support engineer role in New zealand.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
IT Support Engineer
Cocoalabs Pvt ltd,India
Kerala, India
04.2022 - 08.2024
- Provided Level 1 & Level 2 product support for internal and external users.
- Logged,tracked,resolved issues using ticketing system,ensuring SLA compliance.
- Collaborated with developers and QA teams.
- Assisted users with configuration ,access and usability issue
- Created and updated support documentation and FAQs.
- Delivered clear technical explanations to non technical users,improving customer satisfaction.
Education
Bachelor of Technology - Computer Science & Engineering
Mets School Of Engineering
Kerala,India05-2021
Skills
- Application & Product Support
- Technical troubleshooting
- Documentation creation
- Customer relationship managemnt
- Incident response
- Process improvement
- Training delivery
- Product troubleshooting
Certification
Python programming -Fundamentals
References
References available upon request.
Timeline
IT Support Engineer
Cocoalabs Pvt ltd,India
04.2022 - 08.2024
Bachelor of Technology - Computer Science & Engineering
Mets School Of Engineering