Rita Guo
Auckland,Northcross
Overview
8
8
years of professional experience
Work History
WeChat Store Sales
Wetrading Limited
03.2020 - Current
- Creating content for Chinese social media platforms and communication with customer use Wechat
- Established networks and key relationships with both customers and suppliers
- Providing quotes, invoicing, process orders, arrange delivery, follow up sales results.
Wechat Account Specialist
Enring International Limited
04.2017 - 03.2018
- Respond promptly and professionally to inquiries from WeChat users regarding WeChat store products.
- Manage and resolve customer complaints, ensuring customer satisfaction and retention.
- Design and edit content for the WeChat account, ensuring it aligns with customer needs and company objectives.
- Monitor trends in user feedback and technical issues to help improve our WeChat service
- Conduct training sessions and workshops for WeChat users to educate them on the functionalities and features of our WeChat store.
Retail Sales
Comvita Limited
02.2016 - 02.2017
- Provide world-class customer experience with exceptional product knowledge
- Build good relationship with VIP customer to meet sales targets.
- Collaborated with team members to improve overall store performance, daily transactions,visual merchandising,inventory record.
Education
Master of Business Administration -
University of Ballarat
VIC, Australia01.2010
Skills
- Have confidence and patience to helping customer
- Fast leaner to deal with new task
- Attention to Detail
- Ability to work well in team
- Outstanding customer service
- Mandarin and English speaker
Timeline
WeChat Store Sales
Wetrading Limited
03.2020 - Current
Wechat Account Specialist
Enring International Limited
04.2017 - 03.2018
Retail Sales
Comvita Limited
02.2016 - 02.2017
Master of Business Administration -
University of Ballarat