Summary
Overview
Work History
Education
Skills
Trainings
Languages
Timeline
Generic
Ritchie Sagansay

Ritchie Sagansay

Auckland,AUK

Summary

Dynamic Operation Manager with a proven track record at ALTRAD RMD KWIKFORM, excelling in customer service and team leadership. Achieved significant cost savings through strategic budget control and enhanced customer satisfaction by overhauling service protocols. Skilled in staff training and development, fostering high-performing teams to drive operational excellence.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

20
20
years of professional experience

Work History

RMD Saudi Arabia Operation Manager

ALTRAD RMD KWIKFORM
01.2023 - 08.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Effective management and supply of the company hire fleet and sale stock in line with budgets and forecast.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Prompt posting of Monthly Hire and Sale Invoices for customer submittal.
  • Ensuring that system process related to operation are prompt and correct.

RMD Saudi Arabia Yard Administrator /Stock Controller

ALTRAD RMD KWIKFORM
12.2009 - 12.2013
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
  • Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
  • Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
  • Led transition to paperless office, reducing operational costs and environmental impact.
  • Developed comprehensive filing system that significantly improved document retrieval times.
  • Streamlined invoice processing, reducing average payment turnaround time.
  • Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Maintained updated files and documents.
  • Maintained effective team member communication.

Supervisor

MAN Services
03.2008 - 11.2013
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Production Line Worker

Toyota Motor Manufacturing
02.2006 - 04.2008
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Followed instructions to make products in line with customer specifications.

Education

Bachelor of Science - Automotive Engineering

Technological University of The Philippines
Bacolod City, Philippines
03-2002

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Documentation and reporting
  • Goal setting
  • Relationship building
  • Budget control
  • Product management

Trainings

  • Awareness Session on OHSAS 18001:2007 Standard

     Al Khobar KSA


  • Health, Safety and Risk Assessment

     Dubai, UAE

          Risk Assessment

          SWOP ( Safety Watch Observation Programme)

          SSW ( Safe System of Work )


  • Advance Microsoft Excel

     Manama, Bahrain


  • NEBOSH International Certificate for Occupational Health and Safety

     Manama, Bahrain

     IGC 1, IGC 2, IGC 3


  • Financial QMS System Report

     Manama, Bahrain

          Internal Controls

          Accounting principles

          RMD trading statement 

          Balance Sheet

Languages

English
Full Professional

Timeline

RMD Saudi Arabia Operation Manager

ALTRAD RMD KWIKFORM
01.2023 - 08.2025

RMD Saudi Arabia Yard Administrator /Stock Controller

ALTRAD RMD KWIKFORM
12.2009 - 12.2013

Supervisor

MAN Services
03.2008 - 11.2013

Production Line Worker

Toyota Motor Manufacturing
02.2006 - 04.2008

Bachelor of Science - Automotive Engineering

Technological University of The Philippines

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Ritchie Sagansay