RITESH PRATAP
Auckland,Favona
Summary
Results-focused Managing Director adept at creating strategic partnerships with organizational leaders to effectively align with and support vital business initiatives. Excels at building and retaining high-performing teams by hiring and training skilled professionals. Driven to manage costs and establish beneficial alliances with vendors and service providers.
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
29
29
years of professional experience
Work History
Project Manager
SSN Homes
01.2024 - Current
- Facilitated stakeholder meetings to gather requirements and align project goals with business objectives.
- Mentored junior project managers, enhancing team performance and knowledge sharing.
- Streamlined processes that improved efficiency and reduced project delivery times by adopting agile methodologies.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated and managed third-party contracts related to project deliverables.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
Managing Director
SMART EFFICIENT SECURITY SERVICE PTE LTD
08.2016 - Current
- Generated large-scale new business efforts to sell services and drive growth.
- Established risk management strategies, evaluating investments for risk and return optimization.
- Closed deals with aggressive and professional sales techniques.
- Created business development models to establish market penetration efforts.
- Implemented and developed business plans to improve cost-efficiency.
- Developed presentations, client letters and content for mass mailing programs.
- Delegated responsibilities and supervised work of executives, providing guidance and motivation to drive maximum performance.
- Developed and executed business strategies to achieve short and long-term goals.
- Oversaw company's business operations, financial performance and investments.
- Analyzed and optimized sales, marketing and promotional strategies using industry expertise.
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
- Optimized business performance with consistent data tracking and analysis of ongoing operations.
- Recommended and implemented procedural changes to enhance services for customers.
- Monitored and adjusted staff schedules based on changing operational demand.
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
- Increased employee job satisfaction with hands-on, motivational approach.
- De-escalated employee disputes using advanced mediation techniques for minimal staff complaints.
- Resolved problems, provided open communication and recommended discipline and terminations.
- Supported HR initiatives by connecting with employees and actioning staff feedback.
General Manager
Professional Security Service PTE Ltd
06.2010 - 07.2016
- Monitored team member performance, conducting evaluations and recommending promotions.
- Enforced adherence to operational guidelines, brand standards and service expectations.
- Interacted with customers on sales floor to build rapport and offer product expertise.
- Revamped systems, processes and training programs to reverse underperforming store metrics.
- Reinforced training and upheld company-wide service and brand quality standards.
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
- Addressed customer service issues with detailed and timely responses to escalated complaints.
- Worked with finance team to manage and streamline accounts payable, accounts receivable and payroll processes.
- Collaborated with senior management to develop KPIs, build operating dashboards and monitor performance.
- Created and implemented innovative business strategies to drive record sales growth.
- Verified compliance with guidelines for safety, loss prevention and cash-handling procedures.
- Developed employee strengths to improve engagement and remain competitive.
- Prepared operating and capital budgets for division and reviewed expenditures.
- Improved productivity and reduced corporate risk with proactive solutions to complex business challenges.
- Restructured departments and modeled customer service techniques to advance sales position in competitive markets.
Human Resources Manager
Professional Security Services PTE Ltd
04.2005 - 06.2010
- Assisted employees with navigating benefits systems, leveraging available tools and answering questions about policies and procedures.
- Maintained department records and updated files with current employee information.
- Administered HR organizational policies and procedures to support business needs.
- Coordinated and administered employee compensation, insurance and other benefits.
- Evaluated employee performance and helped managers establish improvement plans.
- Directed recruitment effort for exempt and non-exempt personnel, students and temporary employees.
- Conducted new employee orientations and handled personnel on-boarding.
- Oversaw the consistent and fair discipline of all company employees, including performance improvement strategies and staff terminations.
- Managed successful training programs for both new hires and established employees to keep everyone on the same page and the company thriving.
- Assessed workforce requirements across each project and conducted recruitment drives and selection processes.
- Advised managers on employment matters such as sexual harassment and equal employment opportunity laws to keep the workplace fully compliant.
- Assisted leadership in streamlining all HR functions, analyzing and developing compensation structures, evaluating pay practices and streamlining payroll process.
- Recommended policy and training changes to keep employees current with new strategies and requirements.
- Identified training requirements for existing employees and organized various training sessions, workshops and other activities.
- Organized employee engagement surveys analyzed results data and formulated plans to increase satisfaction.
- Contributed to implementing various initiatives across organization to generate maximum value addition towards performance improvement, employee retention and employee welfare.
- Maintained and updated complete records for all personnel, including records management, attendance, absenteeism, performance, pay-slips and timesheets.
- Assessed organizational objectives, vision and mission and created multiple customized training programs to enhance employee effectiveness
- Ensured proper communication across hierarchy and with employees for timely redressal of employees' grievances, complaints and harassment allegations, promoting harmonious work environment.
- Collaborated with both manager and employees to handle questions and resolve work-related issues.
- Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations and standards.
- Stayed up to date on industry changes to keep the organization responsive to new legal standards.
- Worked with labor organizations to negotiate favorable bargaining agreements to balance company staffing and budgetary requirements.
Human Resources Officer
Professional Security Service PTE Ltd
08.2003 - 04.2005
- Recruited high-quality talent using job ads, social media promotion and internal job fairs.
- Addressed employee inquiries and escalated employee relations and legal issues as appropriate.
- Connected employees with resources such as EAP, benefits administration and medical leave requirements.
- Planned, developed and administered recruitment and retention programs.
- Maintained applicant database and coordinated high-volume first-round interviews and selective second interviews.
- Maintained all recruitment documentation, including interview notes, offer letters and new-hire personnel files.
- Coordinated and conducted employee onboarding and orientation sessions.
- Screened and interviewed selected candidates and administered assessments and background checks.
- Provided advice and assistance on performance management and employee relations.
- Maintained accurate and current employment records for all positions and team members.
- Managed recruitment by posting positions, sourcing, interviewing and extending offers.
- Compiled and analyzed data and reported on recruiting metrics.
- Organized background checks and drug screening processes.
- Engaged candidates to quickly determine skills and motivation.
- Managed the onboarding of new employees, including processing paperwork, conducting orientations and providing information such as compensation, benefits and the opportunities for promotion.
- Delivered and drove recruiting goals by interviewing 20 candidates monthly.
- Scheduled interviews with management teams.
- Filled vacancies with top candidates by developing targeted recruitment strategies, vetting applicants and onboarding new employees.
- Screened and pre-interviewed candidates referred for hiring consideration.
- Scheduled and administered employee assessments and drug tests on the current staff and prospective team members.
- Stayed up to date on legal standards and guidelines such as equal employment and the protections for workers with disabilities.
- Coordinated swift responses to employee relations issues like harassment allegations and interpersonal conflicts.
- Identified effective recruiting strategies to deliver qualified candidates for hiring consideration.
- Oversaw smooth employee terminations by coordinating paperwork and conducting the exit interviews.
Account Receivable Officer
City Security Service PTE Ltd
05.2000 - 02.2003
- Managed accounts receivable staff, including all training, development and daily work assignments.
- Handled invoicing on set schedule to maximize efficiency and accuracy of billing against contract terms.
- Reviewed accounts to detect aging balances and implement corrective actions.
- Prepared daily, weekly, monthly and ad hoc accounts receivable reports.
- Coordinated daily workflow of accounts receivable department to meet workload demands and quality targets.
- Identified deficiencies and recommended updates to bring accounting processes and procedures into full compliance.
- Assisted external auditors with conducting full and thorough reviews of AR systems and controls.
- Obtained and evaluated credit information on new customers to establish credit limits and terms.
- Generated financial, accounting or auditing reports and tables to support accounts payable and receivable processes.
- Collected data from various sources to prepare accurate bank deposits.
- Carried out personal bookkeeping services to reduce workload of senior staff members.
- Minimized errors and variances with robust reconciliation processes.
- Processed daily invoices and payments to keep accounting records current.
- Maintained efficient office operations by offering skilled clerical support to senior team members.
- Transferred information from separate journals to general ledger.
- Investigated and resolved discrepancies during account reconciliation process.
- Reviewed and verified journal entries, receipts and tax data to maintain accuracy.
- Calculated amounts due, interest charges and balances.
- Prepared and submitted periodic tax returns to meet local, state requirements.
Human Resources Officer
City Security Service PTE Ltd
03.1998 - 05.2000
- Connected employees with resources such as EAP, benefits administration and medical leave requirements.
- Provided advice and assistance on performance management and employee relations.
- Addressed employee inquiries and escalated employee relations and legal issues as appropriate.
- Maintained applicant database and coordinated high-volume first-round interviews and selective second interviews.
- Screened and interviewed selected candidates and administered assessments and background checks.
- Oversaw smooth employee terminations by coordinating paperwork and conducting the exit interviews.
- Scheduled interviews with management teams.
- Maintained accurate and current employment records for all positions and team members.
- Evaluated human resources trends and prepared thorough reports to help senior managers make strategic operational decisions.
- Organized background checks and drug screening processes.
- Screened and pre-interviewed candidates referred for hiring consideration.
Accounts Officer
Scientific Office Furniture Ltd
02.1997 - 02.1998
- Checked monthly bank statements against account information to identify and resolve discrepancies.
- Set up payment schedules for monthly utilities, vendor services and other repeated expenses.
- Processed staff expense vouchers and reconciled expenses against statements.
- Maintained adequate petty cash on hand for typical expenses and tracked usage.
- Investigated and resolved discrepancies during account reconciliation process.
- Remained aware of changes to regulations for accountability and compliance.
- Maintained efficient office operations by offering skilled clerical support to senior team members.
- Collected data from various sources to prepare accurate bank deposits.
- Processed daily invoices and payments to keep accounting records current.
- Compiled data from cashiers, balanced drawers and prepared daily deposits.
- Reconciled or reported discrepancies identified in records, taking action to prevent future incidents.
Education
Basic Accounting - Accounting
University of the South Pacific
Suva, Fiji10.1997
High School Diploma - Finance
D A V College
Ba, Fiji11.1995
High School Diploma - Finance
Ba Sanatan College
BA, Fiji11.1994
Skills
- Business marketing
- Strategize business plans
- Performance evaluations
- Improve performance
- Employee relations
- Customer service
- Operations oversight
- Contract administration
- Revenue generation
- Employee training and development
- Sales oversight
- Training and development
- Staff hiring
- Human resources
- Oversee administrative functions
- Staff management
- Manage operations
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Project tracking
- Relationship building
- Strategic planning
- Client relations
- Schedule management
Accomplishments
- In year 2020 won the Administrator of the year award by Fiji Football Association. This is the biggest award given by Fiji Football Association in Soccer
- Appointed as the President of Suva Football Club in year 2017 and still serving as the President. December 2023 resigned as President of Suva FC.
- Won major tournaments as the President of Suva FC. In year 2020 won Vodafone Premier League and Vodafone Fiji Fact Title.
- In year 2022 won Digicel Fiji Fact Title and Courts IDC Title.
- Won the employee of the year award in Professional Security Service and City Security Service.
Affiliations
FIFA Security
FISEA Member
LANGUAGES
English, Fluent
Hindi, Fluent
Timeline
Project Manager
SSN Homes
01.2024 - Current
Managing Director
SMART EFFICIENT SECURITY SERVICE PTE LTD
08.2016 - Current
General Manager
Professional Security Service PTE Ltd
06.2010 - 07.2016
Human Resources Manager
Professional Security Services PTE Ltd
04.2005 - 06.2010
Human Resources Officer
Professional Security Service PTE Ltd
08.2003 - 04.2005
Account Receivable Officer
City Security Service PTE Ltd
05.2000 - 02.2003
Human Resources Officer
City Security Service PTE Ltd
03.1998 - 05.2000
Accounts Officer
Scientific Office Furniture Ltd
02.1997 - 02.1998
High School Diploma - Finance
D A V College
High School Diploma - Finance
Ba Sanatan College
Basic Accounting - Accounting
University of the South Pacific
HOBBIES
Travelling, listening to Music, Playing Soccer
Accomplisments
- Appointed as the President of Suva FC in Fiji. Suva FC is the biggest football club in Fiji. I was appointed President in August 2017 and Resign in Dec 2023.
- In Year 2020 won the Administrator of Year award. This is held every hear by Fiji Football Association where by the best club president is picked by jury for the Administrator of the year award. I was the President of Suva FC then.
- Won lot major tournaments as the President. In 2020 won the Vodafone Premier League, Vodafone Fiji Fact Tournament. In 2022 won the Digicel Fiji Fact Tournament and Courts IDC. IDC is the biggest of the tournaments in Fiji FA calender.
- In 2023 were the runners up in the OFC Champions League where Suva FC lost to eventual winners Auckland City 2-4 in extra time
- In 2025 Elected as the Vice President of Fiji Football Association. Won the election against two other candidates.
- 2025 appointed in the board for the Pacific Community Cup NZ.
Affiliations
FIFA Security
FISEA Security Member
Volunteer Work
New Sangam Incorporated - Educating people on valves of lives, taking part in religious activities.