Rith Narath
Customer Service Representative
Bay Of Islands
Summary
Dynamic hospitality professional with proven expertise in front office operations and guest relations management at Dolphin Motel. Demonstrated ability to enhance customer satisfaction through effective complaint handling and outstanding service.
Upbeat and positive, with excellent interpersonal and organizational skills. Adept at coordinating daily operations and ensuring top-notch guest experiences. Committed to driving operational excellence and enhancing guest satisfaction.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Assistant Motel Manager
Dolphin Motel
Bay Of Islands, Paihia, 69 - 73 Williams Road,0200
05.2024 - Current
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Assisted in the creation of long-term strategic plans for the motel''s continued growth and success.
- Managed motel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Developed and implemented promotional strategies to increase occupancy.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Assisted with development and distribution of marketing materials for facility.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Receptionist
The Cyclo D'angkor Boutique Hotel
Siem Reap
03.2020 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Education
Bachelor of Science - Banking And Finance
University of South-East Asia
Siem Reap, Cambodia 04.2001 -
Skills
Front office operations
Complaint handling
Guest relations management
Reservation management
Facility maintenance
Effective multitasking
Calm under pressure
Outstanding customer service
Self motivation
Time management
Teamwork and leadership
Safety procedures
Timeline
Assistant Motel Manager
Dolphin Motel
05.2024 - Current
Receptionist
The Cyclo D'angkor Boutique Hotel
03.2020 - 12.2023
Bachelor of Science - Banking And Finance
University of South-East Asia
04.2001 -