Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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Ritik Prasad

Auckland,AUK

Summary

Experienced with team leadership and operational management. Utilizing strong organizational skills to optimize workflow and improve team efficiency. Proven track record of fostering collaborative work environment to achieve collective goals. I have strong rapport building with customers from diverse backgrounds. Skilled in effective communication to ensure seamless customer experiences. Collaborate well within a team, prioritizing open communication and problem-solving before escalating issues to management. Fostering positive relationships with colleagues at all levels. I am qualified with comprehensive background in managing flight operations. Proven track record in co-ordinating flight schedules, ensuring compliance with aviation regulations, and optimizing operational efficiency. Demonstrating expertise in crisis management and effective communication skills.

Overview

12
12
years of professional experience

Work History

Supervisor / Flight Operations Officer/ TCO

Oacis PTY LTD
06.2024 - Current
  • I started with Turn Coordinator for Qantas Airways then moved to Flight Operations Officer then upon internal application i got into Qantas Supervisor.
  • CM trained for Qantas Airways and had Leadership Training for the Supervisor Position.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintaining listing watch on Air to Ground Radio and Internal company Radio.
  • Passing clear and correct information to all departments via the right channel.
  • Sent through correct flight movements via Qantas CM system.
  • Maintaining daily operations along with the Duty Manager and Qantas Duty Manager to minimize and daily conflicts such as delays and passenger comfort.
  • Ensure flight operations is happing according to the Precision Timing Schedule
  • Ensuring below wings and above operations is happening in a safe manner.
  • Liaising with all stakeholders
  • Reporting and decision making upon approval was the most important role of TCO as passenger safety, staff safety and aircraft safety was the biggest concern.

Airfield Safety Officer

Auckland International Airport
09.2021 - 09.2024
  • Safety of People Working on the Airfield
  • Safety of Aircrafts
  • Assist Apron Tower
  • Observing and Reporting
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Truck Driver /Construction Site Supervisor

Auckland Constructors LTD
05.2020 - 09.2024
  • Managing work sites
  • Transporting goods
  • Boxing
  • Concreting
  • Maintained records and logs of work performed and materials and equipment used.
  • Operated with safety and skill to avoid accidents and delays.

Cashier / Administrative Assistant /Coffee Barista

Hunua General Store Fuel and Espresso / Gull Hunua
01.2014 - 12.2020
  • Customer Service
  • Cash Handling
  • Merchandising
  • Coffee Preparation
  • Making End of Month Customer Statements and Payments
  • Making invoices for Gull NZ
  • Filing Invoices and Statements
  • Merchandising

Passenger Service Agent / Gate Lead / TCO

Planebiz 2015 LTD
03.2019 - 03.2020
  • CM Check-in System trained
  • Check in for Qantas Airways
  • Check in for Singapore Airlines
  • Check in for Cathay Pacific
  • Check in for Fiji Airways
  • Check in for Korean Air
  • Boarding Agent for All Trained Airlines
  • Gate Lead for Qantas Airways and Singapore Airlines
  • Airbridge Operator for Qantas Flights
  • Turn Coordinator for Singapore Airlines

Passenger Service Agent / Gate Lead

Menzies Aviation
05.2018 - 03.2019
  • CM Check-in System trained
  • Check in for Qantas Airways
  • Check in for Singapore Airlines
  • Boarding Agent - Qantas Airways and Singapore Airlines
  • Gate Lead for Qantas Airways
  • Also assisted other airlines as required

Customer Services Assistant

Jucy Rentals
01.2016 - 12.2016
  • Reservations
  • Cash Handling
  • Vehicle Grooming
  • This was via work experience through the International Travel College of New Zealand only for 1 week.

Education

NZQA Level 4 in Airport Operations With A Strand in Safety - Airport Operations With A Strand in Safety

Auckland International Airport
09.2021

National Certificate in Travel Level 4 -

The International Travel College of New Zealand
12.2016

National Certificate in Tourism Level 3 -

The International Travel College of New Zealand
06.2016

Skills

  • Customer service
  • Strong Communication in verbal and written
  • Team Work
  • Leadership
  • Training and mentoring
  • Staff management
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Inventory control
  • Staff development
  • Staff discipline
  • Operations management

Languages

English
Fijian Hindi

Hobbies and Interests

  • Travel and Cultural Exploration – Deeply interested in discovering new destinations and learning about diverse cultures, which enhances my interpersonal and communication skills
  • Outdoor Activities and Hiking – Regularly engage in hiking and nature-based activities, fostering resilience, physical fitness, and an appreciation for the environment
  • Photography – Dedicated to capturing landscapes and cultural moments, demonstrating creativity, attention to detail, and visual storytelling
  • Music Appreciation – Maintain a strong interest in music, which supports focus, mental clarity, and emotional balance
  • History and Heritage – Actively study historical events and cultural heritage, contributing to a well rounded worldview and an informed approach when working with diverse communities

Timeline

Supervisor / Flight Operations Officer/ TCO

Oacis PTY LTD
06.2024 - Current

Airfield Safety Officer

Auckland International Airport
09.2021 - 09.2024

Truck Driver /Construction Site Supervisor

Auckland Constructors LTD
05.2020 - 09.2024

Passenger Service Agent / Gate Lead / TCO

Planebiz 2015 LTD
03.2019 - 03.2020

Passenger Service Agent / Gate Lead

Menzies Aviation
05.2018 - 03.2019

Customer Services Assistant

Jucy Rentals
01.2016 - 12.2016

Cashier / Administrative Assistant /Coffee Barista

Hunua General Store Fuel and Espresso / Gull Hunua
01.2014 - 12.2020

NZQA Level 4 in Airport Operations With A Strand in Safety - Airport Operations With A Strand in Safety

Auckland International Airport

National Certificate in Travel Level 4 -

The International Travel College of New Zealand

National Certificate in Tourism Level 3 -

The International Travel College of New Zealand
Ritik Prasad