Ritika Jaypal Kaintura
Mount Roskill,New Zealand
Summary
Customer-focused Banking Support professional with a degree in Accounting and Finance, experienced in delivering high-quality service, meeting KPIs, and building strong relationships. Recognised for efficiency, adaptability, and teamwork in dynamic customer service roles. Passionate about providing tailored banking solutions and contributing to BNZ Wellington's commitment to excellence.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Retail Sales Assistant
2degrees
Auckland cbd, Auckland
12.2023 - Current
- Delivered tailored solutions to customers, consistently achieving monthly KPIs.
- Assisted customers with account setups, billing queries, and product education.
- Built rapport through clear communication and a professional approach.
- Collaborated with team members to enhance service delivery.
Checkout Supervisor
Woolsworth
Newlynn, Auckland
12.2022 - 11.2023
- Supervised checkout staff to ensure efficient customer service and smooth operations.
- Trained new cashiers on register procedures and customer interaction techniques.
- Managed cash handling processes, ensuring accuracy and security at all times.
- Resolved escalated customer concerns professionally and efficiently.
- Maintained compliance with organisational policies and standards.
Crew Member
Macdoald
St lukes, Auckland
03.2021 - 11.2022
- Delivered efficient service in a fast-paced environment with high transaction volumes.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed cash and POS systems with precision.
- Enhanced team performance through cooperation and strong communication skills.
Education
Bachelor's of Accounting And Finance - Accounting And Finance
Thakur College of Science And Commerce
Mumbai , Mumbai 06.2017 - 06.2020
Skills
- Customer Relationship Management – proactive and empathetic service delivery
- Sales & KPI Achievement – consistent track record of exceeding targets
- Cash Handling & Transaction Accuracy
- Problem-Solving & Conflict Resolution – calm and professional under pressure
- Team Collaboration – supportive, adaptable, and enthusiastic
- Effective Communication – clear, engaging, and customer-focused
- Technical Proficiency – MS Office, banking systems, POS tools
- Languages – English & Hindi
Achievement
Surpassed monthly KPI targets consistently at 2degrees.
Recognised for leadership, teamwork, and customer-first service at Countdown.
Adapted quickly to new systems, achieving excellent results across diverse roles.
Timeline
Retail Sales Assistant
2degrees
12.2023 - Current
Checkout Supervisor
Woolsworth
12.2022 - 11.2023
Crew Member
Macdoald
03.2021 - 11.2022
Bachelor's of Accounting And Finance - Accounting And Finance
Thakur College of Science And Commerce
06.2017 - 06.2020