River SMITH
Pahiatua,MWT
Summary
Personable and reliable with solid foundation in logistical operations with a positive attitude. Manages high pressure workloads successfully by utilizing initiative and prioritizing tasks. Demonstrates strong focus on team collaboration, customer satisfaction and ensuring efficient workflow. Recognized for maintaining high standards and consistently achieving results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Warehouse Operator
Steel & Tube
02.2024 - Current
- Processed the receipt, storage and despatching of approximately 50+ inward goods daily.
- Collaborated with numerous departments to optimize workflow and increase customer satisfaction.
- Successfully increased counter/phone sales by promoting complementary products in addition to their original purchase and/or offering alternative options when initial request was not available.
- Picked a variety products for online, phone and counter sale orders with a personal average response time of below 5 minutes.
- Kept up-to-date knowledge on a wide range of products including fasteners, fittings, sheet, plate, mesh, stainless steel, chain and rigging gear.
Senior Customer Service Representative
NZ Transport Agency
08.2022 - 11.2023
- Promptly tended to 70+ email and phone interactions from the public regarding Motor Vehicle inquiries.
- Confidently responded to customers with clear information and advice in accordance with Motor Vehicle Legislation.
- Enhanced customer satisfaction by addressing and resolving complex queries and complaints in a timely manner.
- Liaised with a variety of departments where necessary to promote one call resolutions.
- Documented important details from communications using the company's CRM database to ensure accurate record summaries.
- Prioritized call control and leveled with customers during difficult conversations regarding Motor Vehicle debt, debt collection referrals and recovered debt using company's phone payment system.
Warehouse Forklift Operator
Countdown PNRDC
08.2021 - 08.2022
- Operated forklift pallet carriers to voice pick/pack orders to supply over 20+ Countdown supermarkets throughout the North Island.
- Completed manual handling tasks up to 20kg safely to meet performance targets consistently.
- Operated counter balance forklifts to transport pallets on/off wrappers and into loading lanes for truck drivers.
- Fulfilled role independently and cohesively as one person in a large team, delegating workloads and holding open lines of communication for smooth transitions between departments.
- Participated in regular warehouse inspections and reported back to Health and Safety Team in accordance with Health and Safety Regulations.
Skills
- Customer Support
- Critical Thinking
- Complaint Resolution
- Verbal and Written Communication
- Safety Compliance
- Attention to Detail
Timeline
Warehouse Operator
Steel & Tube
02.2024 - Current
Senior Customer Service Representative
NZ Transport Agency
08.2022 - 11.2023
Warehouse Forklift Operator
Countdown PNRDC
08.2021 - 08.2022
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