Riya Batra
Takanini,Auckland
Summary
Achieved high levels of customer satisfaction through proactive engagement in front-of-house and reception roles. Enhanced service quality by leveraging strong communication skills and a dependable work ethic. Delivered a professional customer experience that fostered loyalty and repeat business.
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Good Friends Living Well Centre
Addington, Christchurch
04.2023 - 10.2025
- Facilitated member interactions to address and fulfill needs effectively.
- Directed phone call management and addressed general inquiries.
- Oversaw front desk operations, ensuring organization and a welcoming atmosphere.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Front of House
Majestic Tea Bar
Christchurch, CAN
11.2021 - 03.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Delivered food and beverages to patrons with attention to service quality.
- Oversaw front-of-house operations to ensure adherence to established standards.
- Expedited order processing during peak hours by effectively communicating with the front of house team.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Expedited order completion by effectively communicating with the front of house staff regarding special requests or dietary restrictions.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Maintained excellent communication between front-of-house and back-of-house teams for seamless operations.
Front of House Employee
Mexico Restaurant
Christchurch, CAN
09.2019 - 10.2021
- Facilitated positive customer interactions to enhance satisfaction and loyalty.
- Supported food and drink service delivery to ensure customer satisfaction and efficiency.
- Contributed to team operations to optimize efficiency and achieve project goals.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Observed customer purchases in line and differentiated between standard portions.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Resolved customer complaints swiftly, enhancing overall dining experience and retention rates.
- Implemented inventory tracking systems to maintain stock levels and reduce waste.
- Trained new staff on restaurant policies, procedures, and customer engagement techniques.
- Managed front-of-house operations, ensuring exceptional customer service and satisfaction.
Education
New Zealand Diploma in Professional Cookery - Levels 4 & 5
Ara Institute of Canterbury
Christchurch, New Zealand07.2019
Skills
Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by implementing feedback mechanisms Increased customer engagement through proactive outreach initiatives
Achieved high levels of guest satisfaction through effective management of front desk operations Enhanced operational efficiency by implementing streamlined check-in and check-out procedures Fostered a welcoming environment that contributed to positive guest experiences
Executed communication initiatives to ensure clarity and alignment among stakeholders
Achieved successful project completions by leveraging team strengths Drove team engagement to enhance productivity and morale Cultivated a collaborative atmosphere that resulted in innovative solutions
Monitored and adjusted daily activities to ensure efficient use of time and resources
Timeline
Receptionist Administrator
Good Friends Living Well Centre
04.2023 - 10.2025
Front of House
Majestic Tea Bar
11.2021 - 03.2024
Front of House Employee
Mexico Restaurant
09.2019 - 10.2021
New Zealand Diploma in Professional Cookery - Levels 4 & 5
Ara Institute of Canterbury