Riya Kapoor
Papakura
Summary
A Management Strategist with proven track record of attaining consistent growth in terms of sales & revenues; presently associated with Synergy Marketing or sheik sales ltd. as Team Leader Adept in developing & implementing competitive strategies for generating sales & expanding market share towards achievement of profitability targets. Excellent at operating designated profit centers within tight financial disciplines; distinction of being recognized as one of the most consistent Performer in the company. Abilities in handling People Management including recruitments, attrition/market analysis, performance of team & delivery of business, etc. Proactively ensured career growth & team building Deft in maintaining harmonious relations among management & workers through efficient resolution of employees’ grievances; an out-of-the-box thinker, committed towards growth of people within the organization A Customer-Centric Leader with competencies in assessing & implementing effective solutions to the customer needs, with an aim to improve customer contentment & consequently customer loyalty, repeat & referral business. Skilled in driving complete Value Chain of Business: can direct business in new growth areas and encourage people to perform beyond their normal skills / levels Possesses excellent communication, analytical & problem-solving skills; an effective leader with proficiency in building powerful teams that can conquer any obstacles
Overview
8
8
years of professional experience
Work History
Owner
Nail Studio by Riya
Delhi
01.2019 - 11.2022
- Formulating business goals, short term and long-term budgets and developing business plans for the accomplishment of these goals; overseeing complete business operations in the assigned region with accountability of profitability
- Developing & executing effective marketing plans, including P&L structures designed to assure achievement of agreed-to volume, market share & profit objectives; forecasting monthly sales targets & executing them in given timeframe
- Provided staff with sufficient and up-to-date information while identifying new opportunities; formulated policies and recommendations, and guided operational decisions for staff.
- Developing relations with key decision makers in target organizations for business development; mapping clientʼs requirements & providing them expert advisory services pertaining to selection of right products
- Leading & monitoring the performance of team members to ensure efficiency in sales operations & meeting of individual and group targets; motivating team and offering them best career solutions
- Overseeing operations of the organization, implementing plans, managing human / financial & physical resources; organizing training programs including Product Knowledge & Self Development Programs to staff to increase their productivity
Assistant Manager
Ikya
Delhi
07.2016 - 12.2018
- Managing a team, ensuring high quality within the team including discipline, management of sales process, ethical working & maintaining compliance
- Involved in maximizing Sales Productivity of company by monitoring per head count productivity and thus achieving required monthly targets on all parameters
- Promoting & building conviction within the team to uphold high organizational values in every action & ensure business ethics & integrity within the Circle; driving employee growth & success leading to low attrition rates & high promotions Ability to collaborate with staff at all levels and motivate people to achieve organizational objectives
- Visible decision-making ability with planning and execution to conclusion capability
- Professionally grown in a multi-cultural and highly competitive business environment
- Deft in identifying strengths & grooming the team members for higher responsibilities
- Roster making, Paying staff, Hiring them and training
Retail sales assistant
Revlon
Delhi
07.2014 - 06.2016
Skills
- Microsoft Office 365
- Sales
- Business planning
- Team leadership
- Client relations
- Employee training
- Customer relationship management
Hobbies and Interests
- Outdoors hiking
- Camping
- Gym
- Cycling
- Water sailing
- Snow boarding
Languages
- Outdoors hiking
- Camping
- Gym
- Cycling
- Water sailing
- Snow boarding
Personal Information
- Outdoors hiking
- Camping
- Gym
- Cycling
- Water sailing
- Snow boarding
Timeline
Owner
Nail Studio by Riya
01.2019 - 11.2022
Assistant Manager
Ikya
07.2016 - 12.2018
Retail sales assistant
Revlon
07.2014 - 06.2016