Riza Pielago
20 Towhai Cres, Owhata,Rotorua
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Travel Consultant
Egencia AU
Cebu City, Philippines
06.2021 - 07.2023
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Tracked customer satisfaction ratings through surveys and feedback forms.
- Compiled business intelligence data for management review purposes.
Senior Travel Consultant/Quality Control Analyst
American Express GBT
Cebu, Philippines
02.2017 - 06.2021
- Reviewed, analyzed and documented data related to quality assurance processes.
- Developed and implemented procedures for inspecting and evaluating the quality and accuracy of services.
- Monitored production processes to ensure compliance with established quality control standards.
- Conducted audits of internal systems, processes, and services of the agents to assess their efficiency of work.
- Collaborated with cross-functional teams to develop solutions for identified issues related to service quality.
- Evaluated customer complaints related to product or service quality ensuring timely resolution of all issues raised.
- Provided technical support by troubleshooting system errors during production runs.
- Identified areas of improvement within current operational procedures as well as recommended best practices for future operations.
Travel Consultant
Expedia
Cebu, Philippines
02.2014 - 10.2016
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Tracked customer satisfaction ratings through surveys and feedback forms.
- Used company tools and systems to complete requests.
- Searched and confirmed travel reservations for customers.
- Helped clients achieve lowest fairs fares and minimize risks of penalties.
Education
Some College (No Degree) - Information Technology
Asian College of Technology
Cebu City, PhilippinesSkills
- Follow-Up Skills
- Multi-Task Management
- Receiving Support
- System Implementation
- Adaptive Team Player
- Problem-Solving Abilities
References
Niño Bonn Morales
Travel Consultant | HollyDay Travel AU
bonnmorales15@gmail.com
+63 97 60510354
Jercymae Jusay
Supervisor | Egencia (Teleperformance)
jercymae.jusay@teleperformance.com
+63 969 575 3740
Camille Bettita Sanson
Sales Coordinator | Pullman Rotorua
camille.sanson.wat2016@gmail.com
+64 21 029 38155
Timeline
Travel Consultant
Egencia AU
06.2021 - 07.2023
Senior Travel Consultant/Quality Control Analyst
American Express GBT
02.2017 - 06.2021
Travel Consultant
Expedia
02.2014 - 10.2016
Some College (No Degree) - Information Technology
Asian College of Technology
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