Rizal Osman
Auckland,AUK
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
Work History
Maintainer Operator
Clevercore NZ, Fletcher Group
06.2019 - Current
- Operates a computer aided 5 axis CNC timber cutting machine, Weinmann (B-560) & (M-380) mid floor assembly
- Trouble shoots/raised issues around timber specifications, processing options and design
- Cut & prepare timber materials for roofing, mid-floor & multi walls station for assembling
- Regular maintenance of the machine, including tools swapping & maintenance schedules
- Collaborate with operations and design team of any improvement required to processing
- Work hand in hand with plant technician of engineering issues
- Train new hires to station when requires
- Created & update the S.O.Ps for Weinmann B- 560 or anything related to the machine
- Advice inventory controller of required timber's availability
Hospitality Tutor
MSL Training Ltd
06.2018 - 08.2018
- Coached level 3 bar services
- Assess all in - house modules & NZQA unit standards
- In - house marking of assessments
- Arranged work experiences for students during training
- Guide students on applying skills relating to hospitality
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Enforced provision of services in line with company standards.
Area Manager
Full Tank Limited
08.2017 - 04.2018
- Leading & mentor 12 stores in central Auckland
- Integrate customer trends and market/industry knowledge into future strategies and approach to customer service
- Assist store manager in hiring, training & create stable bench
- Challenges store mangers traditional thinking & coach them on “How to fish for themselves”
- Thrives on tough challenges, uses innovative thinking & learn from failed attempts
- Willingness to give new ideas a go despite disagreeing at times
- Developing and retaining high performers for company
- Transformed under-performing teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
District Manager
Starbucks, Restaurant Brands NZ
01.2012 - 03.2017
- Leading & mentor 8 stores in New Zealand including lower South Island
- Integrate customer trends and market/industry knowledge into future strategies and approach to customer service
- Assist store manager in planning and implementing branding strategies for their respective trade area
- Hiring, training and supervising staff
- Thrives on tough challenges and uses innovative thinking
- Successfully lead 3 store managers to achieved Store Manager of the year, Rookie manager of the year & Health & Safety manager of the year for the year 2016
- Developing and retaining high performers for company
Store Manager
Starbucks, Restaurant Brands NZ
05.2010 - 01.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
Store Manager
Starbucks Singapore
01.2006 - 03.2010
- Lead a team of 15 - 20 staff at a store level
- Responsible for stock purchasing, budgeting, driving KPI
- Drive the implementation of company programs by developing action plans and directly motivating team
- Constantly monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements
- Regularly utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance
- Investigates customer complaints actively and resolves relevant issues effectively
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Area Manager
O'Brien's Irish Sandwich Bar
01.2002 - 01.2005
- Lead all company owned stores, assisting store managers in achieving business success
- Hiring & training new staff members, for both owned and franchisee stores across Asia
- Responsible for stock purchasing, budgeting, KPI
- Communicates clearly, concisely, and accurately in order to ensure effective store operations
- Provide effective coaching for store team & franchisees to achieve goals
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Dedicated to expanding client bases by building lasting relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Modeled best practices for sales and customer service.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
Store Manager
O'Brien's Irish Sandwich Bar
01.1999 - 01.2001
- Lead a team of 15 staff at a store level
- Responsible for stock purchasing, budgeting & KPI
- Plan an effective execution of marketing strategies for improvements to the store
- International employee of the Month 2005, O'Brien's Irish Sandwich Bar
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Manufacturing Productivity Improvement Level 4
Competent NZ
2020
Manufacturing Productivity Improvements Level 3 - Manufacturing
Competent NZ
2019
Welding Engineering Level 3
Competent NZ
2021
Knowledge of Slinging & Rigging
Axiom
2019
Forklift
Axiom
2019
Overhead Gantry Crane Operator
Axiom
2019
Permit To Work Issuer & Receiver
Axiom
2019
NZQA 4098 (assessor) - Adult Learning Assessor
NZQA
NZQA, 167/20666 - Hospitality
NZQA
Diploma - Hospitality Administration And Management
Australian Society of Wine (Bob Campbell)
2001
Academic
Yishun Town Secondary School
Singapore1993
Skills
- Leadership courage
- Exceptional problem solving skills
- Confident and skill in managing & leading multiple teams, getting the best from them
- Delivering high level of customer's satisfaction & sales driven
- Great team player that will always work around innovative thinking
- Initiative & ability to take responsibility
- Planning, organising & time management
- Pays attention to detail & excellent inventory management
- Experience in purchasing, projections & planning
- Quick learning ability and adaptable to changes
- Strong level of verbal & written communication skills
- Experience in presentation & facilitation
- Business analysis & development
- KPI projections, AOP/Budget planning, P&L controls (targets, COGS, labour control, profits)
- Ability to coach, train & mentor, fellow peers & direct reports
- Excellent compliance through audits on a weekly, monthly & quarterly basis
- Strong knowledge of industry work-place health & safety compliance
- Administrative skills (Google Docs, MS Office & Outlook)
- Succession planning & employees development plan
- CNC Machines
- Hand and Power Tools
- Machining and Production Standards
- Machinery Operation
- Good Communication
- Preventive Maintenance
- Attention to Detail
- Scheduling Flexibility
- Performance Management
- Experience in recruitment & hiring processes
- Mechanically savvy
- Active Learning
- Lockout and Tagout Processes
- Sales and Marketing
- Customer Relationship Management
- Staff Management
- Team Leadership
- Business Planning
- Strategic Planning
- Performance Tracking and Evaluations
- Scheduling and Coordinating
Accomplishments
- Achieved by completing the S.O.P for Weinmann B-560 with accuracy and efficiency.
- Collaborated with team of store managers in the development & piloting of fix rostering in labour productivity & cost.
- Sustainable achievements with COGS & Labour by 2% - 3%
- Roy Morgan Award, 2012 & 2013, Starbucks New Zealand
- Achieving yearly average targets of 5% incremental sales for brand, yearly
Timeline
Maintainer Operator
Clevercore NZ, Fletcher Group
06.2019 - Current
Hospitality Tutor
MSL Training Ltd
06.2018 - 08.2018
Area Manager
Full Tank Limited
08.2017 - 04.2018
District Manager
Starbucks, Restaurant Brands NZ
01.2012 - 03.2017
Store Manager
Starbucks, Restaurant Brands NZ
05.2010 - 01.2012
Store Manager
Starbucks Singapore
01.2006 - 03.2010
Area Manager
O'Brien's Irish Sandwich Bar
01.2002 - 01.2005
Store Manager
O'Brien's Irish Sandwich Bar
01.1999 - 01.2001
Manufacturing Productivity Improvement Level 4
Competent NZ
Manufacturing Productivity Improvements Level 3 - Manufacturing
Competent NZ
Welding Engineering Level 3
Competent NZ
Knowledge of Slinging & Rigging
Axiom
Forklift
Axiom
Overhead Gantry Crane Operator
Axiom
Permit To Work Issuer & Receiver
Axiom
NZQA 4098 (assessor) - Adult Learning Assessor
NZQA
NZQA, 167/20666 - Hospitality
NZQA
Diploma - Hospitality Administration And Management
Australian Society of Wine (Bob Campbell)
Academic
Yishun Town Secondary School
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