RJ Singh
Auckland,AUK
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Looking forward to utilizing my expertise in budgeting, sales planning, staff training, and problem-solving to enhance profitability and growth for the business.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office Manager
Pullman Hotel
08.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Negotiated with vendors for office supplies, securing cost-effective deals that met our quality standards.
Assistant Manager & Loyalty Champion
Crown Plaza Hotel
01.2023 - 07.2024
- Managed all aspects of the team and oversaw hotel events.
- Recorded guest feedback and led the team to resolve complaints.
- Maintained consistent service standards, ensuring guest satisfaction.
- Overseeing daily operations, ensuring employee productivity, monitoring efficiency, and creating a positive work environment.
- Met regularly with upper management to stay updated on organizational changes.
- Worked with the management team to optimize profits and increase sales, promoting new business.
Front Office Manager
Airedale Boutique Suites
09.2017 - 12.2022
- Managed all departments (Front, Housekeeping, and Restaurant).
- Ensured implementation of hotel policies and house rules.
- Prepared and chased invoices from corporate and groups.
- Provided leadership in the front office department.
- Ensured high-quality delivery of departmental services.
- Managed group events and cocktail parties.
- Conducted stock takes and ordered with the purchasing department.
- Complied with health and safety requirements and licensing regulations.
- Prepared monthly reports and organized for the next month.
Front Office Manager
Surf & Snow Backpacker
03.2015 - 09.2017
- Assisted in budget management and financial analysis.
- Developed and implemented marketing strategies.
- Addressed maintenance issues, staff shortages, and renovations.
- Collaborated with external parties such as suppliers and event planners.
- Ensured compliance with health and safety standards.
Guest Service Manager
Radisson Blue
01.2012 - 01.2014
Education
Diploma - Business Management
NTEC (National Institute of Education)
01.2016
Bachelor of Commerce (B.COM) - undefined
Guru Nanak Dev University
01.2014
Skills
- Team management
- Customer relations
- Staff management
- Property management systems - Opera, Opera Cloud, Guest Centrix, RMS
- Complaint handling
- Payroll and budgeting
- Budgeting and financial planning
References
Available on request
Accomplishments
- Loyalty champion Award IHG
- Responsible Hospitality Start of the Year 2018
- Upselling Strategies at Airedale Boutique Suites
- Recognizes as employee of the Month.
Certification
- Manager Certification
- LCQ License
- First Aid Trained and Certified
Timeline
Front Office Manager
Pullman Hotel
08.2024 - Current
Assistant Manager & Loyalty Champion
Crown Plaza Hotel
01.2023 - 07.2024
Front Office Manager
Airedale Boutique Suites
09.2017 - 12.2022
Front Office Manager
Surf & Snow Backpacker
03.2015 - 09.2017
Guest Service Manager
Radisson Blue
01.2012 - 01.2014
Bachelor of Commerce (B.COM) - undefined
Guru Nanak Dev University
Diploma - Business Management
NTEC (National Institute of Education)
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