R M PRABHASHWARA BANDARA KARUNARATHNE

securely and in compliance with legal and regulatory requirements.

• Resolved customer complaints in a timely manner by collaborating with other departments.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Collected deposits or payments and arranged for billing.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Participated in training sessions for staff members related to client servicing roles and responsibilities.
• Developed and implemented strategies for successful client relationship management.
• Updated databases with new and modified customer data.
• Completed day-to-day duties accurately and efficiently.

• Receiving and placing customer service telephone calls regarding loan
  settlements
  • Proceeding system settlements throughout the system entered
  information into the database.
  • Attending all the issues related to the settlement process and
  coordinating with branches.
  • Maintaining solid customer relationships by handling questions and
  concerns related to loan settlements with speed and professionalism.
  • Coordinate the timely release of security documents to relevant
  customers upon completion of the settlement process. Verify the
  authenticity of requests and ensure that documents are released
  securely and in compliance with legal and regulatory requirements.

• Participated in receiving deliveries and organizing supplies in storage areas.
• Maintained cleanliness of work areas throughout shift.
• Performed other related duties as assigned by supervisor.
• Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
• Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.