Roald Jose Estoquia
Christchurch,CAN
Summary
For the past 15 years, I've been working as a Sales Consultant and as a Customer Service Representative.
I have some background in mobile, telecommunications, and real estate services. I graduated with a degree from Holy Name University in my home country, and an internship at Telstraclear introduced me to the field.
Throughout my career I've displayed excellence in selling and handling customer service.
Moving forward, I hope to expand my experience across different industries, which is why I'm interested in your company.
Overview
16
16
years of professional experience
Work History
Sales Consultant
TelstraClear / Vodafone New Zealand
Christchurch, CAN
02.2008 - 03.2012
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Responded to telephone and in-person requests for information.
- Created detailed sales presentations to communicate product features and market data.
- Presented telecommunication services using interactive materials such as videos, charts and slideshows.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Maintained organized, presentable merchandise to drive continuous sales.
Sales Consultant
Sky TV New Zealand
Christchurch, CAN
03.2012 - 04.2014
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Responded to telephone and in-person requests for information.
- Created detailed sales presentations to communicate product features and market data.
- Presented television services using interactive materials such as videos, charts and slideshows.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Followed up with existing customers to provide additional support and address concerns.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
Sales Consultant
2degrees
Christchurch, CAN
04.2014 - 07.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Stayed knowledgeable on latest mobile/broadband service innovations and technological advancements through continuous training.
- Created detailed sales presentations to communicate product features and market data.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Retained consistent client base by conducting market research to develop brand strategy.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly challenging, competitive environment.
- Maintained organized, presentable merchandise to drive continuous sales.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Sales Consultant
Harcourt's Real Estate
Christchurch, CAN
02.2022 - 12.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Responded to telephone and in-person requests for information.
- Stayed knowledgeable on latest real estate innovations and technological advancements through continuous training.
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
Sales Consultant
Edwards & Hardy Roofing
Christchurch, CAN
07.2023 - 02.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest roofing innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
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Education
(Salesperson) (Level 4)
New Zealand Certificate in Real Estate
Skills.09.2021
Bachelor of Arts - Philosophy
Holy Name University
Tagbilaran City, Philippines03.2004
Skills
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Lead Generation
- Account Reconciliation
- Web technologies and services
- Contract Negotiations
- Closing Techniques
- Business-to-business Sales
- Prospecting skills
- Customer oversight
Languages
English
Full Professional
Tagalog
Native or Bilingual
Cebuano
Native or Bilingual
Timeline
Sales Consultant
Edwards & Hardy Roofing
07.2023 - 02.2024
Sales Consultant
Harcourt's Real Estate
02.2022 - 12.2022
Sales Consultant
2degrees
04.2014 - 07.2023
Sales Consultant
Sky TV New Zealand
03.2012 - 04.2014
Sales Consultant
TelstraClear / Vodafone New Zealand
02.2008 - 03.2012
(Salesperson) (Level 4)
New Zealand Certificate in Real Estate
Bachelor of Arts - Philosophy
Holy Name University