- Regular gym attendance - 5 times a week - I consider myself extremely fit, healthy and active for my age (Although I no longer run I have completed well over 30 marathons and ultra marathons)
- Passionate 'weekend warrior' kayak fisherman which doubles up as my 'decompression', planning and reflective time
Rob Henson
Auckland,AUK
Summary
Dynamic Account Manager with a proven track record at TLP Systems, excelling in new business development and client account management. Expert in effective communication and collaboration, I have successfully negotiated multiple favorable contract terms and enhanced client satisfaction through strong relationship-building, driving significant revenue growth and retention in competitive markets.
Of my many qualities I am most proud of my tenacious 'never say quit' work ethic and not being scared of 'getting my hands dirty' doing tasks, like new business prospecting, that are often shied away from.
I always show up when the hard work needs to be done
Overview
17
17
years of professional experience
Work History
Account Manager
TLP Systems
01.2015 - Current
- Nature of business - Provision of a fully integrated business management system covering the broad areas of - transport operations, warehousing, fleet management and financial management to the commercial trucking sector
- Manage all new sales activities across New Zealand and Australia from initial contact through to order signing inclusive of - prospect research and initial contact, needs analysis, software demonstrations, proposal drafting and presentation, negotiation activities, order form signature
- Led negotiations for contract renewals and annual price increases, achieving favorable terms while maintaining client loyalty.
- Streamlined ongoing communication processes between clients and internal teams to improve response times and service efficiency.
- Increased client satisfaction by building strong relationships, regular cyclical calling and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account and system 'health' reviews to identify areas for improvement and ensure continued success.
- Collaborated with cross-functional teams to deliver tailored solutions that addressed client needs.
- Coordinated project timelines and deliverables, ensuring alignment with client expectations and company goals.
New Business Development Manager
Translogix (Subsequently Purchased by Cargowise Ex Australia)
01.2011 - 12.2014
- Nature of business - A fully integrateable business management system to the commercial trucking sector covering - Transport operations, warehouse management, fleet/workshop management and financial management
- Delivered new system sales from initial prospecting calls through to signature of order form and all the many steps in between including - needs analysis, software demonstrations, objection management, proposal drafting and presentation thereof, negotiation of final pricing and terms and conditions
- Utilized CRM software to manage sales pipelines effectively, ensuring timely follow-ups with leads and optimal resource allocation among team members.
- Identified new opportunities for revenue growth and expansion by analyzing industry trends and competitor activity.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built long-lasting client relationships through consistent communication, trust-building activities, and excellent customer service.
New Business Development Manager
UTi Global Logistics
01.2009 - 12.2011
- Principally responsible for delivering new sales revenue of international freight forwarding and contract logistics services involving all activities from the initial prospecting calls through to sign off of negotiated agreement
- Responsible for ensuring on-going client retention through ongoing contact and resolution of any possible relationship issues
- Utilized CRM software to manage sales pipelines effectively, ensuring timely follow-ups with leads and optimal resource allocation among team members.
Education
BComm Hons - Business Management
Rhodes University
Grahamstown, South Africa12-1988
Skills
- New Business Development
- Client account management
- Effective client communication
- Teamwork and collaboration
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Consistently delivered new system sales of both a capex and recurring revenue nature year on year resulting in constant company growth and profitability in difficult economic conditions
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
TLP Systems
01.2015 - Current
New Business Development Manager
Translogix (Subsequently Purchased by Cargowise Ex Australia)
01.2011 - 12.2014
New Business Development Manager
UTi Global Logistics
01.2009 - 12.2011
BComm Hons - Business Management
Rhodes University