Rob Tait
Clive,Hawkes Bay
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Branch Manager
Emmerson Transport
12.2022 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained friendly and professional customer interactions
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
Transport Manager
Halls Transport
11.2019 - 12.2022
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Oversaw team of 23 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Organized records of vehicles, schedules and completed orders.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Promoted brand at industry events and through ongoing networking efforts.
- Tracked production and quality control systems to proactively identify deficiencies.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
- Observed staff to review compliance and safety to minimize losses due to violations or damage
- Coordinated driver dispatch to accomplish daily delivery requirements
- Prepared and updated employees' daily work schedules and resolved delivery problems.
Operations Manager
Pyramid Transport
07.2019 - 11.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
Production Manager
Counties Ready Mix
01.2015 - 07.2019
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
- Estimated labor requirements to support anticipated workload.
- Sourced materials to keep up with production goals and meet customer demands.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Delivered direct feedback to senior management regarding project visibility and status.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Dispatch Coordinator
K & S Transportation
12.2013 - 01.2015
- Responded to high volume of phone and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Organized paperwork and explained individual job parameters for each assignment.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Leveraged [Software] and other tools to track data and make recommendations.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Developed and implemented process enhancements to drive continuous program improvement.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
Branch Supervisor
Jeffs Vehicle Deliveries
06.2000 - 12.2013
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Set schedule for tellers and customer service representatives.
- Assigned job roles and oversaw performance.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Managed maintenance of facility and grounds.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
Education
No Degree -
Otahuhu College
Auckland, NZSkills
- Relationship Building and Management
- Shift Scheduling
- Interviewing and Hiring
- Performance Reviews
- Customer Service
- Work Prioritization
- Staff Management
- Customer Relationships
- Excellent Time Management Skills
- Strong Team-Builder
- Excellent Work Ethic
- Training and Development
- Friendly
- Verbal/Written Communication
- Staff Training
Accomplishments
- Supervised team of 59 staff members
Certification
- EHS - Environmental Health and Safety 1-2
- LTNZ 1, 2, 3, 4, 5,FW
- I have NZQA for Road Transport & Management
Timeline
Branch Manager
Emmerson Transport
12.2022 - Current
Transport Manager
Halls Transport
11.2019 - 12.2022
Operations Manager
Pyramid Transport
07.2019 - 11.2019
Production Manager
Counties Ready Mix
01.2015 - 07.2019
Dispatch Coordinator
K & S Transportation
12.2013 - 01.2015
Branch Supervisor
Jeffs Vehicle Deliveries
06.2000 - 12.2013
No Degree -
Otahuhu College
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