Fleet Service Technician
Bridgestone Commercial
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
