Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
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Robert Hurndell

Mount Cook,Wellington

Summary

Senior Test Analyst with 8+ years of experience in software testing. Expertise in developing comprehensive test plans, managing defects, and mentoring junior analysts. Proven ability to enhance product compliance and reliability through effective testing strategies.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Test Analyst

Ministry of Social Development
, Wellington
06.2023 - 09.2025
  • Conducted software testing to ensure compliance with government standards and mitigate risks.
  • Collaborated with development teams to identify and resolve defects promptly.
  • Developed test plans and cases based on user requirements and system specifications.
  • Documented test results and communicated issues to stakeholders effectively.
  • Mentored junior analysts on testing best practices and methodologies consistently.
  • Ensured that all new features are properly tested before releasing them into production environment.
  • Participated in sprint reviews with agile teams to provide feedback on product features.
  • Executed manual and automated tests to validate application functionality.
  • Managed defects in defect tracking systems such as JIRA throughout the lifecycle of the product release cycle.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines. e.g. Refinement and Retrospective meetings

Test Analyst

Ministry of Social Development
, Wellington
08.2016 - 06.2023
  • Documented test cases and results, enhancing project tracking and reporting accuracy.
  • Participated in daily stand-ups, addressing project progress and challenges to align team efforts.
  • Identified software defects and reported them in bug tracking systems.
  • Performed functional, non functional, regression and acceptance testing.
  • Created detailed test cases and scripts based on business requirements.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Reviewed user feedback, refining testing processes and elevating product quality.

User Acceptance Tester

Ministry of Social Development
, Wellington
09.2013 - 08.2016
  • Executed user acceptance testing for social service applications, ensuring alignment with user needs.
  • Developed test cases based on user requirements and specifications.
  • Documented test results and delivered actionable feedback to developers for improvement.
  • Conducted exploratory testing sessions for newly developed features or bug fixes.
  • Created and organized manual test cases for team use, enhancing accessibility and efficiency.

Customer Service Officer

Ministry of Social Development
, Wellington
09.2006 - 05.2019
  • Facilitated effective communication between clients and service providers to enhance service delivery.
  • Trained new staff on customer service protocols to ensure consistent service standards.
  • Provided customer service in a courteous and professional manner.
  • Responded to customer inquiries via telephone, email, and face-to-face contact to address needs promptly.
  • Managed daily customer inquiries in a fast-paced environment.

Education

Bachelor of Commerce - Management And Human Resources

Victoria University of Wellington
Wellington, NZ
05-2005

Skills

  • Software testing and security testing
  • Test automation tools
  • Functional testing
  • End-to-end testing
  • Integration testing
  • Regression testing
  • Defect management and regression testing
  • Cross-browser testing
  • Test data preparation
  • Test documentation standards
  • Task prioritization

Certification

ANZ Testing Board - Certified Tester Foundation Level (CTFL)

Affiliations

I like to stay active, fit and healthy. I enjoy going to the gym and other outdoor activities. I'm also an active chess player which helps with the 'attention to detail' aspect of software testing.

References

Isaac Chetty
Scrum Lead
Ministry of Social Development
Wellington
Phone: 0299140947

Gurpreet Singh

Practice Lead - Quality Assurance

Ministry of Social Development
Wellington
Phone: 02041245616

Ioe Misa
Practice Manager – Quality Assurance
Ministry of Social Development
Wellington
Phone: 0292003446

Timeline

Senior Test Analyst

Ministry of Social Development
06.2023 - 09.2025

Test Analyst

Ministry of Social Development
08.2016 - 06.2023

User Acceptance Tester

Ministry of Social Development
09.2013 - 08.2016

Customer Service Officer

Ministry of Social Development
09.2006 - 05.2019

Bachelor of Commerce - Management And Human Resources

Victoria University of Wellington
Robert Hurndell