Robert Ieriko
Mangere,Auckland
Summary
Reliable Courier known for high productivity and efficiency in task completion. Specialize in time management, route optimization, and customer service, ensuring timely deliveries and positive interactions. Excel in communication, adaptability, and problem-solving to navigate challenges and maintain client satisfaction.
Overview
16
16
years of professional experience
Work History
Courier Driver
NZ Post
Orewa, Auckland
10.2021 - 10.2023
- Communicated with customers to coordinate delivery times.
- Provided excellent customer service by answering questions about delivery status.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Ensured all packages were properly labeled and sealed.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Delivered items to residential addresses within specified time frames.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Coordinated parcel delivery using strong time management skills.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Quickly responded to customer inquiries to improve business relationships.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Documented pickups and deliveries and submitted reports after shift.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Maintained accurate records of deliveries and customer authorizations and communicated delays or issues.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
Airport Customer Service Agent
Air New Zealand
Mangere
04.2008 - 10.2020
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Processed payment transactions utilizing point of sale systems.
- Scheduled ground transportation for arriving passengers when necessary.
- Responded quickly to emergency situations by following appropriate protocols.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Verified identification documents such as passports or driver's licenses.
- Operated various computer programs related to customer service operations.
- Assisted disabled passengers with special needs throughout their travels.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Assisted with baggage check-in and tagging for customers.
- Resolved conflicts between passengers using effective interpersonal skills.
- Trained new staff members on proper customer service techniques and policies.
- Managed communication between airline personnel and customers in a professional manner.
- Performed daily opening and closing procedures in accordance with company standards.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Printed itineraries and tickets for passengers each day.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Built and maintained productive relationships with employees.
Education
Diploma of Business Studies - Business
Unitec
10-1997
Skills
- Delivery and pickup
- Delivery payment collection
- Logistics and Transportation
- Coordinating efficient routes
- GPS Navigation
- Issue Escalation
Languages
Samoan
Limited
Affiliations
- A sports lover. Participated in many different sports throughout the years. Favourite sport being Rugby League.
References
References available upon request.
Timeline
Courier Driver
NZ Post
10.2021 - 10.2023
Airport Customer Service Agent
Air New Zealand
04.2008 - 10.2020
Diploma of Business Studies - Business
Unitec
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