Robert Loto
Housing Specialist
Auckland,AUK
Summary
Dynamic and versatile professional with a proven track record of effectively managing diverse client relationships and navigating complex scenarios. Committed to addressing a wide range of client needs while consistently achieving and surpassing expectations. Skilled in conflict resolution and adept at handling challenging behaviors, fostering a positive collaborative environment. A natural leader with a creative mindset, capable of providing and embracing constructive feedback to drive continuous improvement.
Overview
11
11
years of professional experience
Work History
Housing Specialist
Emerge Aotearoa
2024.08 - Current
- Facilitated communication between clients, housing providers, landlords and support services to enhance housing stability.
- Coordinated outreach and placement strategies to link individuals experiencing homelessness with suitable housing opportunities.
- Developed and executed tailored service plans to effectively meet unique client needs and housing goals.
- Conducted assessments to evaluate client eligibility for various housing programs and resources.
- Collaborated with community organizations to expand access to affordable housing options for clients.
- Managed accurate documentation of client interactions, ensuring confidentiality and streamlining case management processes.
Support Youth Worker (Part-time Coverage)
Emerge Aotearoa
2025.09 - Current
- Provide daily care and supervision
Ensure the safety, wellbeing, and basic needs of rangatahi are met within a structured and therapeutic environment. - Build strong, trusting relationships
Engage with rangatahi in a calm, respectful, and mana‑enhancing way, supporting emotional regulation and healthy connection. - Support behaviour management
Use de‑escalation, trauma‑informed practice, and strengths‑based approaches to guide positive behaviour and respond appropriately to challenging situations. - Encourage cultural identity and belonging
Uphold Te Tiriti o Waitangi, value cultural worldviews, and support access to cultural practices, whānau connections, and identity-building. - Maintain accurate documentation
Record daily notes, incident reports, risk observations, and progress updates in line with service policies and Oranga Tamariki expectations. - Work as part of a multidisciplinary team
Collaborate with Service Managers, Team Leaders, Social Workers, Clinicians, and external partners to support rangatahi pathways and case plans. - Promote a safe, stable environment
Follow safety protocols, contribute to risk assessments, and help maintain a supportive and structured residential space.
Housing Navigator
Emerge Aotearoa
2023.01 - 2024.08
- Conducted initial assessments for MSD clients referred to transitional housing.
- Executed comprehensive evaluations to enhance client support and service delivery.
- Build rapport with and maintain relationships with clients, their families, and support systems.
- Engaged with clients to identify and pursue targeted goals, ensuring alignment with their aspirations.
- Facilitated engagement with stakeholders and community agencies to strengthen partnerships.
- Achieved improved team cohesion through effective meeting facilitation. Enhanced team communication, resulting in increased member engagement. Streamlined referral processes, contributing to operational efficiency.
Drug Testing Technician
Drug Testing Technician
2022.02 - 2022.08
- Managed drug and alcohol testing processes in multiple sectors to promote workplace safety and health standards.
- Documented control values from technical instruments to ensure reliability and validity of test results.
- Executed thorough testing procedures at diverse worksites to validate operational effectiveness and safety protocols.
- Executed preparation and processing of laboratory samples with precision.
- Assisted with clinical tasks and supported team operations. Maintained company vehicle in good working condition.
Support Service Worker
Healthcare NZ
2018.06 - 2022.01
- Maintained clean and well organised environment for client happiness and safety.
- Transported clients to doctors’ appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Tracked and reported client’s progress based on observations and reported client’s progress based on observations and conversations.
- Documented current patient information to update vital signs, behaviours and eating habits.
- Developed strong and trusting rapport with patients.
Insurance Claims Specialist
Youi Insurance
2015.03 - 2018.05
- Managed and administered multiple claims from lodgement through to completion within team targets.
- Researched and reviewed information to determine validity of insurance claims and contacted customers about decisions.
- Established proof of loss by studying documentation and assembling additional information from outside sources.
- Liasing with various suppliers during the different stages of the claim process with world class service.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Assessed and conducted negotiations within authority limits to settle claims.
Education
Bachelor of Commerce -
University of Auckland
Auckland, NZAuckland Seventh Day Adventist
Auckland, NZSkills
- Communication & Conflict Resolution
- Strategic Thinking & Problem-Solving
- Knowledge of Housing Laws & Compliance
- Leadership & Team Management
Timeline
Support Youth Worker (Part-time Coverage)
Emerge Aotearoa
2025.09 - Current
Housing Specialist
Emerge Aotearoa
2024.08 - Current
Housing Navigator
Emerge Aotearoa
2023.01 - 2024.08
Drug Testing Technician
Drug Testing Technician
2022.02 - 2022.08
Support Service Worker
Healthcare NZ
2018.06 - 2022.01
Insurance Claims Specialist
Youi Insurance
2015.03 - 2018.05
Bachelor of Commerce -
University of Auckland
Auckland Seventh Day Adventist