Robert Loto
Housing Specialist
Auckland,AUK
Summary
Dynamic and versatile professional with a proven track record of effectively managing diverse client relationships and navigating complex scenarios. Committed to addressing a wide range of client needs while consistently achieving and surpassing expectations. Skilled in conflict resolution and adept at handling challenging behaviors, fostering a positive collaborative environment. A natural leader with a creative mindset, capable of providing and embracing constructive feedback to drive continuous improvement.
Overview
11
11
years of professional experience
Work History
Housing Specialist
Emerge Aotearoa
Auckland, AUK
08.2024 - Current
- Facilitated communication between clients, housing providers, landlords and support services to enhance housing stability.
- Coordinated outreach and placement strategies to link individuals experiencing homelessness with suitable housing opportunities.
- Developed and executed tailored service plans to effectively meet unique client needs and housing goals.
- Conducted assessments to evaluate client eligibility for various housing programs and resources.
- Collaborated with community organizations to expand access to affordable housing options for clients.
- Managed accurate documentation of client interactions, ensuring confidentiality and streamlining case management processes.
Support Youth Worker (Part-time Coverage)
Emerge Aotearoa
Auckland, AUK
09.2025 - Current
- Provide daily care and supervision
Ensure the safety, wellbeing, and basic needs of rangatahi are met within a structured and therapeutic environment. - Build strong, trusting relationships
Engage with rangatahi in a calm, respectful, and mana‑enhancing way, supporting emotional regulation and healthy connection. - Support behaviour management
Use de‑escalation, trauma‑informed practice, and strengths‑based approaches to guide positive behaviour and respond appropriately to challenging situations. - Encourage cultural identity and belonging
Uphold Te Tiriti o Waitangi, value cultural worldviews, and support access to cultural practices, whānau connections, and identity-building. - Maintain accurate documentation
Record daily notes, incident reports, risk observations, and progress updates in line with service policies and Oranga Tamariki expectations. - Work as part of a multidisciplinary team
Collaborate with Service Managers, Team Leaders, Social Workers, Clinicians, and external partners to support rangatahi pathways and case plans. - Promote a safe, stable environment
Follow safety protocols, contribute to risk assessments, and help maintain a supportive and structured residential space.
Housing Navigator
Emerge Aotearoa
Auckland
01.2023 - 08.2024
- Conducted initial assessments for MSD clients referred to transitional housing.
- Executed comprehensive evaluations to enhance client support and service delivery.
- Build rapport with and maintain relationships with clients, their families, and support systems.
- Engaged with clients to identify and pursue targeted goals, ensuring alignment with their aspirations.
- Facilitated engagement with stakeholders and community agencies to strengthen partnerships.
- Achieved improved team cohesion through effective meeting facilitation. Enhanced team communication, resulting in increased member engagement. Streamlined referral processes, contributing to operational efficiency.
Drug Testing Technician
Drug Testing Technician
Auckland
02.2022 - 08.2022
- Managed drug and alcohol testing processes in multiple sectors to promote workplace safety and health standards.
- Documented control values from technical instruments to ensure reliability and validity of test results.
- Executed thorough testing procedures at diverse worksites to validate operational effectiveness and safety protocols.
- Executed preparation and processing of laboratory samples with precision.
- Assisted with clinical tasks and supported team operations. Maintained company vehicle in good working condition.
Support Service Worker
Healthcare NZ
Auckland
06.2018 - 01.2022
- Maintained clean and well organised environment for client happiness and safety.
- Transported clients to doctors’ appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Tracked and reported client’s progress based on observations and reported client’s progress based on observations and conversations.
- Documented current patient information to update vital signs, behaviours and eating habits.
- Developed strong and trusting rapport with patients.
Insurance Claims Specialist
Youi Insurance
Auckland
03.2015 - 05.2018
- Managed and administered multiple claims from lodgement through to completion within team targets.
- Researched and reviewed information to determine validity of insurance claims and contacted customers about decisions.
- Established proof of loss by studying documentation and assembling additional information from outside sources.
- Liasing with various suppliers during the different stages of the claim process with world class service.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Assessed and conducted negotiations within authority limits to settle claims.
Education
Bachelor of Commerce -
University of Auckland
Auckland, NZAuckland Seventh Day Adventist
Auckland, NZSkills
- Communication & Conflict Resolution
- Strategic Thinking & Problem-Solving
- Knowledge of Housing Laws & Compliance
- Leadership & Team Management
Timeline
Support Youth Worker (Part-time Coverage)
Emerge Aotearoa
09.2025 - Current
Housing Specialist
Emerge Aotearoa
08.2024 - Current
Housing Navigator
Emerge Aotearoa
01.2023 - 08.2024
Drug Testing Technician
Drug Testing Technician
02.2022 - 08.2022
Support Service Worker
Healthcare NZ
06.2018 - 01.2022
Insurance Claims Specialist
Youi Insurance
03.2015 - 05.2018
Bachelor of Commerce -
University of Auckland
Auckland Seventh Day Adventist